Contracts
- General Terms and Conditions for the Camunda Platform Self-Managed Free Edition
- Camunda General Terms and Conditions for Consulting Services
- Software Evaluation Agreement for the Camunda Platform Enterprise Trial Edition
- Camunda Platform SaaS Trial and Free Tier Edition Terms
- Camunda Academy Terms
- Allgemeine Nutzungsbedingungen der Camunda Academy
- Camunda Platform SaaS Professional Master Services Agreement
- Camunda Enterprise Portal Terms
- Partner Portal Terms and Conditions
General Terms and Conditions for the Camunda Platform Self-Managed Free Edition
Effective May 26, 2023
DownloadTable of Contents
1. Grant of Rights; Restrictions; Feedback
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- Grant of Rights. Subject to the User´s material compliance with this Agreement, and solely during the term of this Agreement, Camunda hereby grants to User a royalty-free, limited, personal, non-exclusive, non-transferable and non-sublicensable right to access or use the Software for solely internal and non-productive purposes. The Documentation, training materials or other materials (together the “Documentation”) can be downloaded at https://docs.camunda.io/docs/guides/. 	
- Restrictions. User shall not: (i) record, distribute, redistribute, assign, sell, lend, rent, lease, share, transfer, modify, display, perform, adapt, edit, create derivative works of, commercially exploit, license, sublicense or grant any rights in or to all or any portion, component, information and content incorporated into or used by the Software that is licensed hereunder or any other right to the Software not specifically set forth herein; (ii) reproduce or copy the Software (iii) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software or the Documentation; (iv) except as expressly provided for in this Agreement, use the Software (or any portion, component, information and content incorporated into or used by the Software) in a production environment or in connection with any deployed computer system, including without limitation commercial, for-profit, or publicly accessible system or for commercial or revenue generating purposes; (v) permit third parties to use the Software, or develop or deploy any system or software including the Software for use by any third parties; (vi) reverse assemble, reverse compile, reverse engineer, decompile, translate or otherwise attempt to discover the source code of any component of the Software; or (vii) access or use the Software in order to build a competitive product or service. All of the Documentation provided to the User pursuant to this Agreement is copyrighted by Camunda and Camunda retains all rights in the Documentation not expressly granted to the User. 	
- Beta Offerings. From time to time, Camunda releases Beta Offerings at no additional charge. Beta Offerings means any Software that is clearly designated as alpha, beta, limited release, developer preview, non-production, evaluation, or a similar description. Users may accept or decline any such Beta Offerings, usually by downloading the Beta Offering from the product website or any other download page, in its sole discretion and agrees that for those Beta Offering the following terms apply accordingly. 	
- Public Software. The Software contains libraries, utilities or components licensed under “open source”, “free software”, “source-available” or similar “ software licenses (“Public Software”). Nothing in this Agreement is intended to change or restrict the terms of any Public Software license, and Camunda does not seek to restrict, or receive compensation for, the act of copying or redistributing publicly licensed code which is otherwise freely redistributable to third parties (and not otherwise restricted by federal trademark or other laws). Users shall be responsible for any Public Software license being used solely in accordance with its respective license terms. 	
- Feedback. The User agrees that any information or feedback they may provide to Camunda in any manner (including orally, in writing, or by means of documents) related to the Software or this Agreement, the Documentation or this Agreement (the “Feedback”) is non-confidential and the User grants Camunda a non-exclusive, worldwide, royalty-free, fully paid up, perpetual, transferable, sub-licensable and irrevocable license to use, copy, modify, create derivative works of, profit from, distribute, publicly perform or display, make, have made, sell, rent, incorporate into its products or services, disclose, publish, keep secret, create derivative works of, license copies of, or otherwise profit from or exploit such Feedback in Camunda’s business activities without restriction and without payment or accounting to the User or any third party. To the maximum extent permitted by law, the User waives any rights on, or in relation to, any results, derivative works or outputs of any nature resulting from Camunda processing or modifying the Feedback shared by you.
2. Intellectual Property Ownership
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- Ownership of Intellectual Property. The Software provided to the User pursuant to this Agreement contains proprietary and Confidential Information of Camunda and its licensors. Except to the extent use rights are expressly granted hereunder and save for any rights reserved to third parties, each Party and each Party’s licensors, respectively, retains all right, title and interest, including any Intellectual Property Rights, in and to all that Party’s respective products and services. Camunda retains all right, title and interest, including any Intellectual Property Rights, in and to the Software, any information and content incorporated into or used by the Software, the Documentation and any work product created by Camunda in the course of providing the Software. For the purpose of this Agreement, “Intellectual Property Rights” mean rights such as copyright, trademarks, trade secrets, inventions, service marks, domain names, design rights, database rights, patents, know-how and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). 	
- Collection of Certain Data. The User acknowledges that certain features used in connection with the Software are configured to collect and report telemetry data to Camunda to ensure the stability and functionality of the Software, to improve the user experience and to track usage of the Software. The User hereby consents and grants to Camunda a license to collect and use telemetry data generated by User’s use of the Software. Camunda will use the telemetry data subject to applicable law.
3. Confidentiality
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- Parties or their affiliates may exchange information for the purpose of this Agreement, including, without limitation, in connection with the use of the Software by the User, which will be deemed confidential if marked as confidential or would normally under the circumstances be considered as such (“Confidential Information”). 	
- Confidential Information does not include information that is independently developed by the recipient, rightfully given to the recipient by a third party without any confidentiality obligations or becomes public through no fault of the recipient. The receiving party will treat the Confidential Information as confidential and with no less than reasonable care and will only use the Confidential Information for the purpose and for the duration of the relationship under this Agreement. 	
- The receiving party may only disclose Confidential Information with the prior written approval of the disclosing party, or to its employees who need to know the Confidential Information for the purposes of this Agreement and who are bound by confidentiality obligations at least as restrictive as in this Section. 	
- Furthermore, the receiving party shall be permitted to disclose Confidential Information as necessary to comply with applicable laws or valid order of a court of law or other governmental body and, in such case, to the extent permitted by applicable law, the receiving party shall: (i) promptly, and prior to such disclosure, notify the disclosing party in writing of such requirement so that the disclosing party can seek a protective order or other remedy or waive its rights under this Section; and (ii) provide reasonable assistance to the disclosing party, at the disclosing party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. 	
- The receiving party is prohibited from obtaining Confidential Information by means of so-called Reverse Engineering. “Reverse Engineering” shall mean all actions, including observing, testing, examining and disassembling or reassembling with the purpose of obtaining Confidential Information. The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models – to the Confidential Information.
4. No Indemnities; No Warranties; No Support
5. Limitation of Liability
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- NOTWITHSTANDING ANYTHING TO THE CONTRARY (EXCEPT TO THE EXTENT PROHIBITED BY LAW), IN NO EVENT SHALL CAMUNDA BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCLUDING INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA, LOST REVENUE OR PROFITS (WHETHER DIRECT OR INDIRECT), LOST BUSINESS OR LOST SALES; COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE OPERATION; USE OF OR ACCESS TO THE SOFTWARE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL CAMUNDA’S LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE USER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE THAT THIS IS A REASONABLE ALLOCATION OF RISK. 	
- You hereby voluntarily release, forever discharge and covenant not to sue Camunda, its subsidiaries, affiliates, officers, directors, shareholders, employees, and each of their respective successors and assigns (“the Released Parties”) from any and all liability, claims, demands, actions or causes of action, damages, suits in equity of whatever kind or nature which are related to, arise out of, or are in any way related to your use of and access to and/or reliance on the Software provided pursuant to this Agreement. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.
6. Term and Termination
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- This Agreement shall, unless earlier terminated in accordance with paragraph b. below, remain in effect until you uninstall and remove the Software (by permanently deleting the Software and all copies thereof) from your premises. 	
- Either Party may terminate the Agreement at any time for any reason by giving the other Party at least ten (10) days’ prior written notice of termination. 	
- Upon termination of this Agreement, all licenses and rights granted hereunder shall cease and the User shall remove the Software (by deleting the Software and all copies thereof) from User’s premises. 	
- Any and all provisions that, by their content, are intended to apply beyond the performance, non-renewal or termination of this Agreement, including all associated definitions and all accrued rights to payment (if any) will survive any termination hereunder (whether or not so expressly stated).
7. Relationship of the Parties
8. Export Regulations
9. Data Privacy and Security
10. Miscellaneous
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- This Agreement is not assignable or transferable by the User without Camunda’s prior written consent. 	
- No failure or delay in exercising any right hereunder will operate as a waiver, thereof, nor will any partial exercise of any right or power hereunder preclude further exercise. 	
- If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the Parties, in which case this Agreement will immediately terminate. 	
- This Agreement may be modified, replaced or rescinded by Camunda at any time. 	
- Camunda reserves the right to modify or update the terms of this Agreement from time to time with or without prior notice. Changes shall become effective immediately upon being posted on Camunda’s website at https://camunda.com/. Your continued use of the Software pursuant to this Agreement after changes are posted constitutes an acknowledgement and acceptance of these changes.
11. Contracting Party, Governing Law and Venue
				 User domicile 			 | 							 Camunda entity entering into this Agreement 			 | 							 Governing law 			 | 							 Venue 			 | 		
				 The United States of America, Canada and Mexico 			 | 							 Camunda, Inc.					 			475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | 							 Laws of the State of Delaware and controlling United States federal law 			 | 							 Delaware, USA 			 | 		
				 Germany, Austria, Switzerland 			 | 							 Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany 			 | 							 German law, excluding both CISG and conflict of laws provisions 			 | 							 Berlin, Germany 			 | 		
				 United Kingdom and Commonwealth (excluding Canada) 			 | 							 Camunda Ltd					 			Moorcrofts LLP Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | 							 England and Wales, excluding both CISG and conflict of laws provisions 			 | 							 London, England 			 | 		
				 Any other country 			 | 							 Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany 			 | 							 England and Wales, excluding both CISG and conflict of laws provisions 			 | 							 London, England 			 | 		
12. Regional Terms
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- The following paragraph is added at the end of the first paragraph a. of Section 3 (Confidentiality) of this Agreement:		
Confidential Information shall be deemed to include in particular: trade secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the disclosing party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without prejudice to any rights it may have under the German Trade Secret Act (“Geschäftsgeheimnisgesetz”), the disclosing party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The receiving party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the disclosing party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a trade secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section. 	 - The following sentence is added at the end of paragraph d. of Section 3 (Confidentiality) of this Agreement:		
The receiving party shall furthermore indicate in the course of disclosure, if applicable, that trade secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act (“Geschäftsgeheimnisgesetz”) are applied. 	 - The last sentence of paragraph e. of Section 3 (Confidentiality) of this Agreement is replaced with the following:		
The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information. 	 - Section 4 (No Indemnities; No Warranties; No Support; No Availability) is replaced in its entirety with the following Section:		
4. No Support. Neither this Agreement nor User´s use of Software entitle the User to receive support services from Camunda for the Software. 	 - Section 5 (Limitation of Liability) of this Agreement is replaced in its entirety with the following Section:		
5. Liability. Camunda is liable to User only for damages caused intentionally or by gross negligence (“grobe Fahrlässigkeit”). The foregoing limits and exclusions of liability shall not apply to any loss arising in respect of the death or personal injury of any person nor to liability arising from the German Product Liability Act. For those losses, Camunda shall be liable according to the applicable statutory provisions. 	 - Notwithstanding Section 11, the place of jurisdiction shall only be agreed with merchants according to the German Commercial Code (“Handelsgesetzbuch”), special funds under public law and legal entities under public law, and not with consumers.
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- If you are a consumer* and live in the United Kingdom, the Commonwealth or in any region other than the United States of America, Canada, Mexico, Germany, Austria or Switzerland, Section 11 (Contracting Party, Governing Law and Venue) of this Agreement is replaced in its entirety with the following Section:		
This Agreement is governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.		
* You will qualify as a consumer if you are an individual or you are buying products from us wholly or mainly for your personal use and not for use in connection with your trade, business, craft or profession. 	 - The following paragraph is added at the end of Section 5 (Limitation of Liability):		
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS (AS APPLICABLE); (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 OR SECTION 2 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982; OR (D) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT LIABILITY. 	 - Two new Sections are added after Section 12 (Regional Terms) of the Agreement, as follows:
13. Service of Process
14. Rights of Third Parties
Camunda General Terms and Conditions for Consulting Services
Effective February 24, 2023
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1. Provision of Consulting Services
2. Delivery and Performance of the Services
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- consulting an employee of the Customer in the performance of work on the Customer’s employee´s computer, 	
- accessing the Customer’s employee´s computer via a screen sharing session, or 	
- accessing the network systems of the Customer via an assigned internet account.
3. Warranties
4. Fee
5. Intellectual Property Ownership of Materials
6. Event cancellation or change by the Customer
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- Cancellation: 80% of the daily rate. 	
- Postponement: 30% of the daily rate.
7. Liability
8. Confidentiality
9. Term and Termination
10. Export Regulations
11. Miscellaneous
12. Contracting Party, Governing Law, and Venue
				 If Customer is domiciled in: 			 | 							 The Camunda entity entering into these GTCs: 			 | 							 Governing law: 			 | 							 Exclusive jurisdiction: 			 | 		
				 The United States of America, Canada and Mexico 			 | 							 Camunda, Inc. 				475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA 			 | 							 Laws of the State of Delaware and controlling United States federal law 			 | 							 Delaware, USA 			 | 		
				 Germany, Austria, Switzerland 			 | 							 Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany 			 | 							 Germany, excluding both CISG and conflict of laws provisions 			 | 							 London, England 			 | 		
				 The United Kingdom and Commonwealth (excluding Canada) 			 | 							 Camunda LTD Moorcrofts Llp Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB 			 | 							 England and Wales, excluding both CISG and conflict of laws provisions 			 | 							 London, England 			 | 		
				 Any other country 			 | 							 Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany 			 | 							 England and Wales, excluding both CISG and conflict of laws provisions 			 | 							 London, England 			 | 		
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- Section 7 (Liability) of these GTCS is replaced in its entirety with the following Section:
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- The following sentence is added at the end of Section 3 (Warranties) of these GTCs:
Software Evaluation Agreement for the Camunda Platform Enterprise Trial Edition
Effective February 24, 2023
DownloadTable of Contents
1. Grant of Rights; Restrictions; Feedback
- Grant of Rights. Subject to the terms and conditions of this Agreement, and solely during the evaluation period agreed upon separately between Camunda and the Customer and confirmed via email (the “Evaluation Period”), Camunda hereby grants to Customer a royalty-free, limited, personal, non-exclusive, non-transferable and non-sublicensable right to (i) access or use the Software for solely internal and non-productive purposes pursuant to the restrictions set forth in this Agreement, including, without limitation, those resulting from Sections 2 (Intellectual Property Ownership), 3 (Confidentiality), 8 (Export Regulations) hereto. All other uses are expressly prohibited.
- Restrictions. The Customer shall not: (i) record, distribute, redistribute, assign, sell, lend, rent, lease, share, transfer, modify, display, perform, adapt, edit, create derivative works of, commercially exploit, license, sublicense or grant any rights in or to all or any portion, component, information and content incorporated into or used by the Software that is licensed hereunder or any other right to the Software not specifically set forth herein; (ii) reproduce or copy the Software, in whole or in part; (iii) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software or the Documentation; (iv) except as expressly provided for in this Agreement, use the Software (or any portion, component, information and content incorporated into or used by the Software) in a production environment or in connection with any deployed computer system, including without limitation commercial, for-profit, or publicly accessible system or for commercial or revenue generating purposes; (v) permit third parties to use the Software or develop or deploy any system or software including the Software for use by any third parties; (vi) reverse assemble, reverse compile, reverse engineer, decompile, translate or otherwise attempt to discover the source code of any component of the Software; or (vii) access or use the Software in order to build a competitive product or service. All of the Documentation provided to the Customer pursuant to this Agreement is copyrighted by Camunda and Camunda retains all rights in the Documentation not expressly granted to the Customer.
- Public Software. The Software contains libraries, utilities or components licensed under “open source”, “free software”, “source-available” or similar software licenses (“Public Software”). Nothing in this Agreement is intended to change or restrict the terms of any Public Software license, and Camunda does not seek to restrict, or receive compensation for, the act of copying or redistributing publicly licensed code which is otherwise freely redistributable to third parties (and not otherwise restricted by federal trademark or other laws). The Customer shall be responsible for any Public Software license being used solely in accordance with its respective license terms.
- Feedback. The Customer agrees that any information or feedback it may provide to Camunda in any manner (including orally, in writing, or by means of documents) related to the Software, the Documentation or this Agreement (the “Feedback”) is non-confidential and the Customer grants Camunda a non-exclusive, worldwide, royalty-free, fully paid up, perpetual, transferable, sub-licensable and irrevocable license to use, copy, modify, create derivative works of, profit from, distribute, publicly perform or display, make, have made, sell, rent, incorporate into its products or services, disclose, publish, keep secret, create derivative works of, license copies of, or otherwise profit from or exploit such Feedback in Camunda’s business activities without restriction and without payment or accounting to the Customer or any third party. To the maximum extent permitted by law, the Customer waives any rights on, or in relation to, any results, derivative works or outputs of any nature resulting from Camunda processing or modifying the Feedback shared by the Customer.
2. Intellectual Property Ownership
- Ownership of Intellectual Property. The Software contains proprietary and Confidential Information of Camunda and its licensors. Except to the extent licenses are expressly granted hereunder and save for any rights reserved to third parties, each Party and each Party’s licensors, respectively, retains all right, title and interest, including any Intellectual Property Rights, in and to all that Party’s respective products and services. Camunda retains all right, title and interest, including any Intellectual Property Rights, in and to the Software, any information and content incorporated into or used by the Software, the Documentation and any work product created by Camunda in the course of providing the Software and any service or support under this Agreement. For the purpose of this Agreement, “Intellectual Property Rights” mean rights such as copyright, trademarks, trade secrets, inventions, service marks, domain names, design rights, database rights, patents, know-how and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
- Collection of Certain Data. The Customer acknowledges that certain features used in connection with the Software are configured to collect and report telemetry data to Camunda to ensure the stability and functionality of the Software, to improve the user experience and to track usage of the Software. The Customer hereby consents and grants to Camunda a license to collect and use telemetry data generated by Customer’s use of the Software. Camunda will use the telemetry data subject to applicable law.
3. Confidentiality
- Parties or their affiliates may exchange information for the purpose of this Agreement, including, without limitation, in connection with the use of the Software by the Customer, which will be deemed confidential if marked as confidential or would normally under the circumstances be considered as such (“Confidential Information”).
- Confidential Information does not include information that is independently developed by the recipient, rightfully given to the recipient by a third party without any confidentiality obligations or becomes public through no fault of the recipient. The receiving party will treat the Confidential Information as confidential and with no less than reasonable care and will only use the Confidential Information for the purpose and for the duration of the relationship under this Agreement.
- The receiving party may only disclose Confidential Information with the prior written approval of the disclosing party, or to its employees who need to know the Confidential Information for the purposes of this Agreement and who are bound by confidentiality obligations at least as restrictive as in this Section.
- Furthermore, the receiving party shall be permitted to disclose Confidential Information as necessary to comply with applicable laws or valid order of a court of law or other governmental body and, in such case, to the extent permitted by applicable law, the receiving party shall: (i) promptly, and prior to such disclosure, notify the disclosing party in writing of such requirement so that the disclosing party can seek a protective order or other remedy or waive its rights under this Section; and (ii) provide reasonable assistance to the disclosing party, at the disclosing party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure.
- The receiving party is prohibited from obtaining Confidential Information by means of so-called Reverse Engineering. “Reverse Engineering” shall mean all actions, including observing, testing, examining and disassembling or reassembling with the purpose of obtaining Confidential Information. The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for Intellectual Property Rights – in particular trademarks, designs, patents or utility models – to the Confidential Information.
4. No Indemnities; No Warranties; No Support
5. Limitation of Liability
- NOTWITHSTANDING ANYTHING TO THE CONTRARY (EXCEPT TO THE EXTENT PROHIBITED BY LAW), IN NO EVENT SHALL CAMUNDA BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCLUDING INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA, LOST REVENUE OR PROFITS (WHETHER DIRECT OR INDIRECT), LOST BUSINESS OR LOST SALES, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE OPERATION, USE OF OR ACCESS TO THE SOFTWARE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL CAMUNDA’S LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE THAT THIS IS A REASONABLE ALLOCATION OF RISK.
- You hereby voluntarily release, forever discharge and covenant not to sue Camunda, its subsidiaries, affiliates, officers, directors, shareholders, employees, and each of their respective successors and assigns (“the Released Parties”) from any and all liability, claims, demands, actions or causes of action, damages, suits in equity of whatever kind or nature which are related to, arise out of, or are in any way related to your use of and access to and/or reliance on the Software provided pursuant to this Agreement. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.
6. Termination
- Termination. This Agreement will terminate automatically at the end of the Evaluation Period. Either Party may terminate the Agreement at any time for any reason by giving the other Party at least ten (10) days’ prior written notice of termination.
- Effect of Termination. Upon termination or expiration of this Agreement, all licenses granted hereunder shall cease. Substantially concurrent with the end of the Evaluation Period or any earlier termination of this Agreement, Customer shall remove the Software (by permanently deleting the Software and all copies thereof) from Customer’s premises, unless Camunda gives Customer written authorization before close of the Evaluation Period or any earlier termination to retain possession of the Software and copies for a longer time period.
- Survival. Any and all provisions that, by their content, are intended to apply beyond the performance, non-renewal or termination of this Agreement, including all associated definitions and all accrued rights to payment (if any) will survive any termination hereunder (whether or not so expressly stated).
7. Relationship of the Parties
8. Export Regulations
9. Data Privacy and Security
10. Miscellaneous
- All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be deemed given: (i) when delivered personally; (ii) one business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; or (iii) three business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) on the date of receipt, when delivered by email.
- This Agreement is not assignable or transferable by Customer without Camunda’s prior written consent.
- No failure or delay in exercising any right hereunder will operate as a waiver, thereof, nor will any partial exercise of any right or power hereunder preclude further exercise.
- If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the Parties, in which case this Agreement will immediately terminate.
- This Agreement may be modified, replaced or rescinded only in writing and signed by a duly authorized representative of each party.
- Camunda reserves the right to modify or update the terms of this Agreement from time to time with or without prior notice. Changes shall become effective immediately upon being posted on Camunda’s website at https://camunda.com/. Your continued use of the Software pursuant to this Agreement after changes are posted constitutes an acknowledgement and acceptance of these changes.
11. Contracting Party, Governing Law and Venue
Customer domicile | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | Laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (excluding Canada) | Camunda Ltd Moorcrofts LLP, Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
12. Regional Terms
- With respect to Customers domiciled in Germany, Austria or Switzerland, this Agreement is only applicable to companies as laid down in §§ 14, 310 Abs.1 of the German Civil Code (Bürgerliches Gesetzbuch, abbreviated BGB).
- The following paragraph is added at the end of the first paragraph a. of Section 3 (Confidentiality) of this Agreement:
Confidential Information shall be deemed to include in particular: trade secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the disclosing party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without prejudice to any rights it may have under the German Trade Secret Act (“Geschäftsgeheimnisgesetz”), the disclosing party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The receiving party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the disclosing party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a trade secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section. - The following sentence is added at the end of paragraph d. of Section 3 (Confidentiality) of this Agreement:
The receiving party shall furthermore indicate in the course of disclosure, if applicable, that trade secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act (“Geschäftsgeheimnisgesetz”) are applied. - The last sentence of paragraph e. of Section 3 (Confidentiality) of this Agreement is replaced with the following:
The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information. - Section 4 (No Indemnities; No Warranties; No Support; No Availability) of this Agreement is replaced in its entirety with the following Section:
4. No Support. Neither this Agreement nor Customer´s access to the Software entitle the Customer to receive Support Services from Camunda for the Software. - Section 5 (Limitation of Liability) of this Agreement is replaced in its entirety with the following Section:
5. Liability. Camunda is liable to the Customer only for damages caused intentionally or by gross negligence (“grobe Fahrlässigkeit”). The foregoing limits and exclusions of liability shall not apply to any loss arising in respect of the death or personal injury of any person nor to liability arising from the German Product Liability Act. For those losses, Camunda shall be liable according to the applicable statutory provisions.
- The following paragraph is added at the end of Section 5 (Limitation of Liability):
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS (AS APPLICABLE); (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 OR SECTION 2 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982; OR (D) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT LIABILITY. - Two new Sections are added after Section 12 (Regional Terms) of the Agreement, as follows:
13. Service of Process. The Parties agree that in the event of a claim being commenced in relation to any non-contractual obligations, disputes or lawsuits arising out of or in connection with this Agreement, a claim form and any other documents relating to such a claim will be served at the respective Parties’ registered address even if such address is outside of England and Wales.
14. Rights of Third Parties. A person who is not a Party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this Agreement.
Camunda Platform SaaS Trial and Free Tier Edition Terms
Effective May 9, 2023
DownloadTable of Contents
Camunda Platform SaaS Trial and Free Tier Edition Terms
1. Camunda SaaS Trial Edition. Trial Edition Evaluation Period.
- Access to Camunda SaaS Trial Edition. In order to access and use the Camunda SaaS Trial Edition, User must register for a Camunda Platform SaaS Trial Edition Account (the “Trial Edition Account”). By creating the Trial Edition Account, User acknowledges that it is solely responsible for maintaining the security of the Trial Edition Account (including, but not limited to, login credentials and security keys) and for all activities that occur under this account during the term of this Agreement. During the term of this Agreement, the User (i) will not misuse or share their login credentials and security keys, misrepresent User’s identity or affiliation with an entity or impersonate any person or entity and (ii) agrees to immediately notify Camunda of any unauthorized use of the Trial Edition Account, or any other breaches of security of which User becomes aware. Camunda will have no liability for any acts or omissions on User’s or any third party’s part, including any damages of any kind incurred as a result of such acts or omissions. If Camunda believes, in its sole discretion, that User has violated or attempted to violate this Agreement, or the access or use of the Software by User presents a material security risk, Camunda may at its sole discretion suspend User’s use of the Software until the violation or security risk has been corrected. Camunda will use reasonable efforts to provide the User with advance written notice prior to implementing such suspension.
- Trial Edition Evaluation Period. The evaluation period during which the User may access and use the Camunda SaaS Trial Edition shall be thirty (30) days from and including the date on which User registers for the Trial Edition Account, unless otherwise agreed between the Parties (the “Trial Edition Evaluation Period”).
2. Camunda SaaS Free Tier Edition.
- Automatic Access to Camunda SaaS Free Tier Edition. All Users who have registered for a Trial Edition Account and have used the Camunda SaaS Trial Edition during the Trial Edition Evaluation Period without making a decision to buy either the Camunda Platform SaaS Professional Edition or the Camunda Platform SaaS Enterprise Edition will be automatically granted access to the Camunda SaaS Free Tier Edition upon the expiry date of the Trial Edition Evaluation Period (“Trial Edition Expiry Date”).
- In order to access and use the Camunda SaaS Free Tier Edition, the User shall use the Trial Edition Account.
3. Access and Use Rights for the Software; Beta Offerings; Public Software; Indemnification, Feedback.
- Grant of Access and Use Rights for the Software. Subject to the terms and conditions of this Agreement, and solely during the term of this Agreement, Camunda hereby grants to User a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Software for solely internal and non-productive purposes which, for Camunda SaaS Free Tier Edition, shall be furthermore limited to BPMN/DMN modeling. User’s access and use rights in connection with the Software shall be subject to the restrictions set forth in this Agreement, including, without limitation, those resulting from Sections 4 (Intellectual Property Ownership), 5 (Confidentiality) and 10 (Export Regulations) hereto. The Software documentation, training materials or other materials can be downloaded at https://docs.camunda.io/ (together, the “Documentation”).
- Access and Use Restrictions. The User shall comply with all applicable laws, including export control and data privacy laws. The User shall not: (i) execute or attempt to execute any malware in the Software or use or attempt to use the Software to transmit malware; (ii) use the Software to store or distribute any information, material or data that is harassing, threatening, infringing, libelous, unlawful, obscene, or which violates the rights of any third party; (iii) access or use the Software to compete against Camunda or to build a competitive product or service; (iv) use the Software for purposes of monitoring performance or functionality (for example via penetration testing) or for any other benchmarking or competitive purposes, including, without limitation, for the purpose of designing and/or developing any competitive services; (v) except as expressly permitted herein, provide access to the Software by making User’s Trial Edition Account available to any third party; (vi) sell, resell, rent, lease, lend, offer, commercially exploit any time sharing arrangement, service bureau or any service based upon the Software; (vii) interfere with or disrupt the integrity, security or performance of the Software or third party data contained therein; (viii) attempt to gain unauthorized access to the Software or any associated systems or networks; (ix) modify, make derivative works of, disassemble, decompile or reverse engineer the Software or any component thereof; (x) use the Software in a production environment or on any deployed system, including without limitation commercial, for-profit, or publicly accessible systems or for commercial or revenue-generating purposes; or (xi) perform or attempt to perform any actions that would prevent the use of the Software by Camunda’s other licensees, users or customers. All of the Documentation provided to User pursuant to this Agreement is copyrighted by Camunda and Camunda retains all rights in the Documentation not expressly granted to User.
- Beta Offerings. From time to time, Camunda may invite User to try Beta Offerings at no additional charge. For the purpose of this Agreement, “Beta Offerings” means any version of the Software which is clearly designated as alpha, beta, limited release, developer preview, non-production, evaluation, or a similar description. The User may accept or decline any such Beta Offerings in its sole discretion and agrees that any Beta Offerings are for evaluation purposes and not for production use, are not supported by any services and may be subject to additional terms. Camunda may discontinue Beta Offerings at any time in its sole discretion and may or may not make them generally available. Clusters containing Beta Offerings cannot be updated to newer Software versions; accordingly, User will need to delete such Clusters and replace them with a new Cluster to receive subsequent versions of the Software. Camunda will have no liability (including under any indemnities in this Agreement) for any harm or damage arising out of or in connection with a Beta Offering, which is provided “as is” and is exclusive of any warranty whatsoever.
- Public Software. The Software contains libraries, utilities or components licensed under “open source”, “free software”, “source-available” or similar “ software licenses (“Public Software”). Nothing in this Agreement is intended to change or restrict the terms of any Public Software license, and Camunda does not seek to restrict, or receive compensation for, the act of copying or redistributing publicly licensed code which is otherwise freely redistributable to third parties (and not otherwise restricted by federal trademark or other laws). The User shall be responsible for any Public Software license being used solely in accordance with its respective license terms.
- Indemnification. User will indemnify Camunda from and against all and any losses, liabilities, damages, demands, suits, causes of action, judgments, costs and expenses (including court costs and reasonable attorneys’ costs up to any applicable statutory cap) arising out of or relating to claims brought against Camunda by third parties which (i) are based on a violation of this Agreement by User or (ii) relate to or arise from disputes involving User and relate to access and use of the Software to the extent such any losses, liabilities, damages are not caused by Camunda’s breach of this Agreement.
- Technical Requirements. User has and will retain sole responsibility for User’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), networks and internet services, whether operated directly by User or through the use of third party services, required to access and use the Software.
- Feedback. The User agrees that any information or feedback they may provide to Camunda in any manner (including orally, in writing, or by means of documents) related to the Software or this Agreement (the “Feedback”) is non-confidential and User grants Camunda a non-exclusive, royalty-free, worldwide, fully paid up, perpetual, transferable, sub-licensable and irrevocable license to use, copy, modify, create derivative works of, profit from, distribute, publicly perform or display, make, have made, sell, rent, incorporate into its products or services, disclose, publish, keep secret, create derivative works of, license copies of, or otherwise profit from or exploit such Feedback in Camunda’s business activities without restriction and without payment or accounting to User or any third party. To the maximum extent permitted by law, you waive any rights on, or in relation to, any results, derivative works or outputs of any nature resulting from Camunda processing or modifying the Feedback shared by you.
4. Intellectual Property Ownership.
- Ownership of Intellectual Property. The Software contains proprietary and Confidential Information of Camunda and its licensors. Except to the extent use rights are expressly granted hereunder and save for any rights reserved to third parties, each Party and each Party’s licensors, respectively, retains all right, title and interest, including any Intellectual Property Rights, in and to all that Party’s respective products and services. Camunda retains all right, title and interest, including any Intellectual Property Rights, in and to the Software, any information and content incorporated into or used by the Software, the Documentation and any work product created by Camunda in the course of providing the Software. For the purpose of this Agreement, “Intellectual Property Rights” mean rights such as copyright, trademarks, trade secrets, inventions, service marks, domain names, design rights, database rights, patents, know-how and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
- Telemetry Data. For the purpose of this Section, “Telemetry Data” means all information and data of User collected in connection with User’s access and use of the Software, including but not limited to information about browsers, implemented clients, and related pages accessed by users, API calls and the Software in general. It may contain Personal Data, such as hashed IP addresses, email addresses and identifiers, including cookies, but is generally technical, aggregated or pseudonymized. User acknowledges that certain features used in connection with the Software are configured to collect and report Telemetry Data to Camunda to improve the user experience, to track usage of the Software, to ensure the security, stability and functionality of the Software. Camunda will use Telemetry Data subject to applicable law and Camunda’s Privacy Policy, which is available at https://camunda.com/legal/privacy/. User hereby consents and grants Camunda a worldwide right to collect, host, copy, use, execute, transmit and display Telemetry Data, User applications and any third party products, as necessary to provide and improve the access to and use of the Software by the User. Camunda will not acquire any right, title or interest from User in or to any information processed or transmitted by or on behalf of User in the Software.
5. Confidentiality.
- Parties or their affiliates may exchange information for the purpose of this Agreement, including, without limitation, in connection with the access and use of the Software by the User, which will be deemed confidential if marked as confidential or would normally under the circumstances be considered as such (“Confidential Information”).
- Confidential Information does not include information that is independently developed by the recipient, rightfully given to the recipient by a third party without any confidentiality obligations or becomes public through no fault of the recipient. The receiving party will treat the Confidential Information as confidential and with no less than reasonable care and will only use the Confidential Information for the purpose and for the duration of the relationship under this Agreement.
- The receiving party may only disclose Confidential Information with the prior written approval of the disclosing party, or to its employees who need to know the Confidential Information for the purposes of this Agreement and who are bound by confidentiality obligations at least as restrictive as in this Section.
- Furthermore, the receiving party shall be permitted to disclose Confidential Information as necessary to comply with applicable laws or valid order of a court of law or other governmental body and, in such case, to the extent permitted by applicable law, the receiving party shall: (i) promptly, and prior to such disclosure, notify the disclosing party in writing of such requirement so that the disclosing party can seek a protective order or other remedy or waive its rights under this Section; and (ii) provide reasonable assistance to the disclosing party, at the disclosing party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure.
- The receiving party is prohibited from obtaining Confidential Information by means of so-called Reverse Engineering. “Reverse Engineering” shall mean all actions, including observing, testing, examining and disassembling or reassembling with the purpose of obtaining Confidential Information. The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for Intellectual Property Rights – in particular trademarks, designs, patents or utility models – to the Confidential Information.
6. No Indemnities; No Warranties; No Support; No Availability.
7. Limitation of Liability.
- NOTWITHSTANDING ANYTHING TO THE CONTRARY (EXCEPT TO THE EXTENT PROHIBITED BY LAW), IN NO EVENT SHALL CAMUNDA BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCLUDING INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA, LOST REVENUE OR PROFITS (WHETHER DIRECT OR INDIRECT), COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE ACCESS, USE OR OPERATION OF THE SOFTWARE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL CAMUNDA’S LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF USER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE THAT THIS IS A REASONABLE ALLOCATION OF RISK.
- You hereby voluntarily release, forever discharge and covenant not to sue Camunda, its subsidiaries, affiliates, officers, directors, shareholders, employees, and each of their respective successors and assigns from any and all liability, claims, demands, actions or causes of action, damages, suits in equity of whatever kind or nature which are related to, arise out of, or are in any way related to your access and use of and/or reliance on the Software provided pursuant to this Agreement. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.
8. Term and Termination; Effect of Termination; Survival.
- This Agreement will terminate automatically at the end of the Trial Edition Evaluation Period, unless User is granted automatic access to Camunda SaaS Free Tier Edition upon the Trial Edition Expiry Date, in which case the Agreement shall remain in effect until terminated in accordance with paragraph b. below.
- Either Party may terminate the Agreement at any time for any reason by giving the other Party at least ten (10) days’ prior written notice of termination.
- Upon termination or expiration of this Agreement, all rights granted hereunder shall cease and User’s access to the Software will be shut down and its account will not be available to User. User must cease usage of the Software and the Trial Edition Account upon termination or expiration of this Agreement.
- Any and all provisions that, by their content, are intended to apply beyond the performance, non-renewal or termination of this Agreement, including all associated definitions and all accrued rights to payment, if any, will survive any termination hereunder (whether or not so expressly stated).
9. Relationship of the Parties.
10. Export Regulations.
11. Data Privacy and Security.
12. Miscellaneous.
- All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be deemed given: (i) when delivered personally; (ii) one business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; or (iii) three business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) on the date of receipt, when delivered by email.
- This Agreement is not assignable or transferable by User without Camunda’s prior written consent.
- No failure or delay in exercising any right hereunder will operate as a waiver, thereof, nor will any partial exercise of any right or power hereunder preclude further exercise.
- If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the Parties, in which case this Agreement will immediately terminate. This Agreement may be modified, replaced or rescinded only in writing and signed by a duly authorized representative of each Party.
- Camunda reserves the right to modify or update the terms of this Agreement from time to time with or without prior notice. Changes shall become effective immediately upon being posted on Camunda’s website at https://camunda.com/. Your continued access and use of the Software pursuant to this Agreement after changes are posted constitutes an acknowledgement and acceptance of these changes.
13. Contracting Party, Governing Law and Venue.
User domicile | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | Laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (excluding Canada) | Camunda Ltd Moorcrofts LLP Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
14. Regional Terms.
- The following paragraph is added at the end of paragraph a. of Section 5 (Confidentiality) of this Agreement:
Confidential Information shall be deemed to include in particular: trade secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the disclosing party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without prejudice to any rights it may have under the German Trade Secret Act (“Geschäftsgeheimnisgesetz”), the disclosing party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The receiving party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the disclosing party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a trade secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section. - The following sentence is added at the end of paragraph d. of Section 5 (Confidentiality) of this Agreement:
The receiving party shall furthermore indicate in the course of disclosure, if applicable, that trade secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act (“Geschäftsgeheimnisgesetz”) are applied. - The last sentence of paragraph e. of Section 5 (Confidentiality) of this Agreement is replaced with the following:
The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for Intellectual Property Rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information. - Section 6 (No Indemnities; No Warranties; No Support; No Availability) of this Agreement is replaced in its entirety with the following Section:
6. No Support; No Availability. Neither this Agreement nor User´s access to the Software entitle User to receive Support Services from Camunda for the Software. Furthermore, Camunda does not guarantee any availability of Software. - Section 7 (Limitation of Liability) of this Agreement is replaced in its entirety with the following Section:
7. Liability. Camunda is liable to the User only for damages caused intentionally or by gross negligence (“grobe Fahrlässigkeit”). The foregoing limits and exclusions of liability shall not apply to any loss arising in respect of the death or personal injury of any person nor to liability arising from the German Product Liability Act. For those losses, Camunda shall be liable according to the applicable statutory provisions. - Notwithstanding Section 13, the place of jurisdiction shall only be agreed with merchants according to the German Commercial Code (“Handelsgesetzbuch”), special funds under public law and legal entities under public law, and not with consumers.
- If you are a consumer* and live in the United Kingdom, Section 13 (Contracting Party, Governing Law and Venue) of this Agreement is replaced in its entirety with the following Section:
This Agreement is governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
* You will qualify as a consumer if you are an individual or you are buying products from us wholly or mainly for your personal use and not for use in connection with your trade, business, craft or profession. - The following paragraph is added at the end of Section 7 (Limitation of Liability):
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS (AS APPLICABLE); (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 OR SECTION 2 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982; OR (D) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT LIABILITY. - Two new Sections are added after Section 14 (Regional Terms) of the Agreement, as follows:
Effective February 24, 2023 to May 9, 2023
DownloadTable of Contents
Camunda Platform SaaS Trial and Free Tier Edition Terms
1. Camunda SaaS Trial Edition. Trial Edition Evaluation Period.
- Access to Camunda SaaS Trial Edition. In order to access and use the Camunda SaaS Trial Edition, User must register for a Camunda Platform SaaS Trial Edition Account (the “Trial Edition Account”). By creating the Trial Edition Account, User acknowledges that it is solely responsible for maintaining the security of the Trial Edition Account (including, but not limited to, login credentials and security keys) and for all activities that occur under this account during the term of this Agreement. During the term of this Agreement, the User (i) will not misuse or share their login credentials and security keys, misrepresent User’s identity or affiliation with an entity or impersonate any person or entity and (ii) agrees to immediately notify Camunda of any unauthorized use of the Trial Edition Account, or any other breaches of security of which User becomes aware. Camunda will have no liability for any acts or omissions on User’s or any third party’s part, including any damages of any kind incurred as a result of such acts or omissions. If Camunda believes, in its sole discretion, that User has violated or attempted to violate this Agreement, or the access or use of the Software by User presents a material security risk, Camunda may at its sole discretion suspend User’s use of the Software until the violation or security risk has been corrected. Camunda will use reasonable efforts to provide the User with advance written notice prior to implementing such suspension.
- Trial Edition Evaluation Period. The evaluation period during which the User may access and use the Camunda SaaS Trial Edition shall be thirty (30) days from and including the date on which User registers for the Trial Edition Account, unless otherwise agreed between the Parties (the “Trial Edition Evaluation Period”).
2. Camunda SaaS Free Tier Edition.
- Automatic Access to Camunda SaaS Free Tier Edition. All Users who have registered for a Trial Edition Account and have used the Camunda SaaS Trial Edition during the Trial Edition Evaluation Period without making a decision to buy either the Camunda Platform SaaS Professional Edition or the Camunda Platform SaaS Enterprise Edition will be automatically granted access to the Camunda SaaS Free Tier Edition upon the expiry date of the Trial Edition Evaluation Period (“Trial Edition Expiry Date”).
- In order to access and use the Camunda SaaS Free Tier Edition, the User shall use the Trial Edition Account.
3. Access and Use Rights for the Software; Beta Offerings; Public Software; Indemnification, Feedback.
- Grant of Access and Use Rights for the Software. Subject to the terms and conditions of this Agreement, and solely during the term of this Agreement, Camunda hereby grants to User a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Software for solely internal and non-productive purposes which, for Camunda SaaS Free Tier Edition, shall be furthermore limited to BPMN/DMN modeling. User’s access and use rights in connection with the Software shall be subject to the restrictions set forth in this Agreement, including, without limitation, those resulting from Sections 4 (Intellectual Property Ownership), 5 (Confidentiality) and 10 (Export Regulations) hereto. The Software documentation, training materials or other materials can be downloaded at https://docs.camunda.io/ (together, the “Documentation”).
- Access and Use Restrictions. The User shall comply with all applicable laws, including export control and data privacy laws. The User shall not: (i) execute or attempt to execute any malware in the Software or use or attempt to use the Software to transmit malware; (ii) use the Software to store or distribute any information, material or data that is harassing, threatening, infringing, libelous, unlawful, obscene, or which violates the rights of any third party; (iii) access or use the Software to compete against Camunda or to build a competitive product or service; (iv) use the Software for purposes of monitoring performance or functionality (for example via penetration testing) or for any other benchmarking or competitive purposes, including, without limitation, for the purpose of designing and/or developing any competitive services; (v) except as expressly permitted herein, provide access to the Software by making User’s Trial Edition Account available to any third party; (vi) sell, resell, rent, lease, lend, offer, commercially exploit any time sharing arrangement, service bureau or any service based upon the Software; (vii) interfere with or disrupt the integrity, security or performance of the Software or third party data contained therein; (viii) attempt to gain unauthorized access to the Software or any associated systems or networks; (ix) modify, make derivative works of, disassemble, decompile or reverse engineer the Software or any component thereof; (x) use the Software in a production environment or on any deployed system, including without limitation commercial, for-profit, or publicly accessible systems or for commercial or revenue-generating purposes; or (xi) perform or attempt to perform any actions that would prevent the use of the Software by Camunda’s other licensees, users or customers. All of the Documentation provided to User pursuant to this Agreement is copyrighted by Camunda and Camunda retains all rights in the Documentation not expressly granted to User.
- Beta Offerings. From time to time, Camunda may invite User to try Beta Offerings at no additional charge. For the purpose of this Agreement, “Beta Offerings” means any version of the Software which is clearly designated as alpha, beta, limited release, developer preview, non-production, evaluation, or a similar description. The User may accept or decline any such Beta Offerings in its sole discretion and agrees that any Beta Offerings are for evaluation purposes and not for production use, are not supported by any services and may be subject to additional terms. Camunda may discontinue Beta Offerings at any time in its sole discretion and may or may not make them generally available. Clusters containing Beta Offerings cannot be updated to newer Software versions; accordingly, User will need to delete such Clusters and replace them with a new Cluster to receive subsequent versions of the Software. Camunda will have no liability (including under any indemnities in this Agreement) for any harm or damage arising out of or in connection with a Beta Offering, which is provided “as is” and is exclusive of any warranty whatsoever.
- Public Software. The Software contains libraries, utilities or components licensed under “open source”, “free software”, “source-available” or similar “ software licenses (“Public Software”). Nothing in this Agreement is intended to change or restrict the terms of any Public Software license, and Camunda does not seek to restrict, or receive compensation for, the act of copying or redistributing publicly licensed code which is otherwise freely redistributable to third parties (and not otherwise restricted by federal trademark or other laws). The User shall be responsible for any Public Software license being used solely in accordance with its respective license terms.
- Indemnification. User will indemnify Camunda from and against all and any losses, liabilities, damages, demands, suits, causes of action, judgments, costs and expenses (including court costs and reasonable attorneys’ costs up to any applicable statutory cap) arising out of or relating to claims brought against Camunda by third parties which (i) are based on a violation of this Agreement by User or (ii) relate to or arise from disputes involving User and relate to access and use of the Software to the extent such any losses, liabilities, damages are not caused by Camunda’s breach of this Agreement.
- Technical Requirements. User has and will retain sole responsibility for User’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), networks and internet services, whether operated directly by User or through the use of third party services, required to access and use the Software.
- Feedback. The User agrees that any information or feedback they may provide to Camunda in any manner (including orally, in writing, or by means of documents) related to the Software or this Agreement (the “Feedback”) is non-confidential and User grants Camunda a non-exclusive, royalty-free, worldwide, fully paid up, perpetual, transferable, sub-licensable and irrevocable license to use, copy, modify, create derivative works of, profit from, distribute, publicly perform or display, make, have made, sell, rent, incorporate into its products or services, disclose, publish, keep secret, create derivative works of, license copies of, or otherwise profit from or exploit such Feedback in Camunda’s business activities without restriction and without payment or accounting to User or any third party. To the maximum extent permitted by law, you waive any rights on, or in relation to, any results, derivative works or outputs of any nature resulting from Camunda processing or modifying the Feedback shared by you.
4. Intellectual Property Ownership.
- Ownership of Intellectual Property. The Software contains proprietary and Confidential Information of Camunda and its licensors. Except to the extent use rights are expressly granted hereunder and save for any rights reserved to third parties, each Party and each Party’s licensors, respectively, retains all right, title and interest, including any Intellectual Property Rights, in and to all that Party’s respective products and services. Camunda retains all right, title and interest, including any Intellectual Property Rights, in and to the Software, any information and content incorporated into or used by the Software, the Documentation and any work product created by Camunda in the course of providing the Software. For the purpose of this Agreement, “Intellectual Property Rights” mean rights such as copyright, trademarks, trade secrets, inventions, service marks, domain names, design rights, database rights, patents, know-how and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
- Telemetry Data. For the purpose of this Section, “Telemetry Data” means all information and data of User collected in connection with User’s access and use of the Software, including but not limited to information about browsers, implemented clients, and related pages accessed by users, API calls and the Software in general. It may contain Personal Data, such as hashed IP addresses, email addresses and identifiers, including cookies, but is generally technical, aggregated or pseudonymized. User acknowledges that certain features used in connection with the Software are configured to collect and report Telemetry Data to Camunda to improve the user experience, to track usage of the Software, to ensure the security, stability and functionality of the Software. Camunda will use Telemetry Data subject to applicable law and Camunda’s Privacy Policy, which is available at https://camunda.com/legal/privacy/. User hereby consents and grants Camunda a worldwide right to collect, host, copy, use, execute, transmit and display Telemetry Data, User applications and any third party products, as necessary to provide and improve the access to and use of the Software by the User. Camunda will not acquire any right, title or interest from User in or to any information processed or transmitted by or on behalf of User in the Software.
5. Confidentiality.
- Parties or their affiliates may exchange information for the purpose of this Agreement, including, without limitation, in connection with the access and use of the Software by the User, which will be deemed confidential if marked as confidential or would normally under the circumstances be considered as such (“Confidential Information”).
- Confidential Information does not include information that is independently developed by the recipient, rightfully given to the recipient by a third party without any confidentiality obligations or becomes public through no fault of the recipient. The receiving party will treat the Confidential Information as confidential and with no less than reasonable care and will only use the Confidential Information for the purpose and for the duration of the relationship under this Agreement.
- The receiving party may only disclose Confidential Information with the prior written approval of the disclosing party, or to its employees who need to know the Confidential Information for the purposes of this Agreement and who are bound by confidentiality obligations at least as restrictive as in this Section.
- Furthermore, the receiving party shall be permitted to disclose Confidential Information as necessary to comply with applicable laws or valid order of a court of law or other governmental body and, in such case, to the extent permitted by applicable law, the receiving party shall: (i) promptly, and prior to such disclosure, notify the disclosing party in writing of such requirement so that the disclosing party can seek a protective order or other remedy or waive its rights under this Section; and (ii) provide reasonable assistance to the disclosing party, at the disclosing party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure.
- The receiving party is prohibited from obtaining Confidential Information by means of so-called Reverse Engineering. “Reverse Engineering” shall mean all actions, including observing, testing, examining and disassembling or reassembling with the purpose of obtaining Confidential Information. The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for Intellectual Property Rights – in particular trademarks, designs, patents or utility models – to the Confidential Information.
6. No Indemnities; No Warranties; No Support; No Availability.
7. Limitation of Liability.
- NOTWITHSTANDING ANYTHING TO THE CONTRARY (EXCEPT TO THE EXTENT NOT PROHIBITED BY LAW), IN NO EVENT SHALL CAMUNDA BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCLUDING INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA, LOST REVENUE OR PROFITS (WHETHER DIRECT OR INDIRECT), COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE ACCESS, USE OR OPERATION OF THE SOFTWARE, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL CAMUNDA’S LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF USER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE THAT THIS IS A REASONABLE ALLOCATION OF RISK.
- You hereby voluntarily release, forever discharge and covenant not to sue Camunda, its subsidiaries, affiliates, officers, directors, shareholders, employees, and each of their respective successors and assigns from any and all liability, claims, demands, actions or causes of action, damages, suits in equity of whatever kind or nature which are related to, arise out of, or are in any way related to your access and use of and/or reliance on the Software provided pursuant to this Agreement. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.
8. Term and Termination; Effect of Termination; Survival.
- This Agreement will terminate automatically at the end of the Trial Edition Evaluation Period, unless User is granted automatic access to Camunda SaaS Free Tier Edition upon the Trial Edition Expiry Date, in which case the Agreement shall remain in effect until terminated in accordance with paragraph b. below.
- Either Party may terminate the Agreement at any time for any reason by giving the other Party at least ten (10) days’ prior written notice of termination.
- Upon termination or expiration of this Agreement, all rights granted hereunder shall cease and User’s access to the Software will be shut down and its account will not be available to User. User must cease usage of the Software and the Trial Edition Account upon termination or expiration of this Agreement.
- Any and all provisions that, by their content, are intended to apply beyond the performance, non-renewal or termination of this Agreement, including all associated definitions and all accrued rights to payment, if any, will survive any termination hereunder (whether or not so expressly stated).
9. Relationship of the Parties.
10. Export Regulations.
11. Data Privacy and Security.
12. Miscellaneous.
- All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be deemed given: (i) when delivered personally; (ii) one business day after deposit with a nationally-recognized express courier, with written confirmation of receipt; or (iii) three business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) on the date of receipt, when delivered by email.
- This Agreement is not assignable or transferable by User without Camunda’s prior written consent.
- No failure or delay in exercising any right hereunder will operate as a waiver, thereof, nor will any partial exercise of any right or power hereunder preclude further exercise.
- If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the Parties, in which case this Agreement will immediately terminate. This Agreement may be modified, replaced or rescinded only in writing and signed by a duly authorized representative of each Party.
- Camunda reserves the right to modify or update the terms of this Agreement from time to time with or without prior notice. Changes shall become effective immediately upon being posted on Camunda’s website at https://camunda.com/. Your continued access and use of the Software pursuant to this Agreement after changes are posted constitutes an acknowledgement and acceptance of these changes.
13. Contracting Party, Governing Law and Venue.
User domicile | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | Laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (excluding Canada) | Camunda Ltd Moorcrofts LLP Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
14. Regional Terms.
- The following paragraph is added at the end of paragraph a. of Section 5 (Confidentiality) of this Agreement:
Confidential Information shall be deemed to include in particular: trade secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the disclosing party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without prejudice to any rights it may have under the German Trade Secret Act (“Geschäftsgeheimnisgesetz”), the disclosing party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The receiving party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the disclosing party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a trade secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section. - The following sentence is added at the end of paragraph d. of Section 5 (Confidentiality) of this Agreement:
The receiving party shall furthermore indicate in the course of disclosure, if applicable, that trade secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act (“Geschäftsgeheimnisgesetz”) are applied. - The last sentence of paragraph e. of Section 5 (Confidentiality) of this Agreement is replaced with the following:
The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for Intellectual Property Rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information. - Section 6 (No Indemnities; No Warranties; No Support; No Availability) of this Agreement is replaced in its entirety with the following Section:
6. No Support; No Availability. Neither this Agreement nor User´s access to the Software entitle User to receive Support Services from Camunda for the Software. Furthermore, Camunda does not guarantee any availability of Software. - Section 7 (Limitation of Liability) of this Agreement is replaced in its entirety with the following Section:
7. Liability. Camunda is liable to the User only for damages caused intentionally or by gross negligence (“grobe Fahrlässigkeit”). The foregoing limits and exclusions of liability shall not apply to any loss arising in respect of the death or personal injury of any person nor to liability arising from the German Product Liability Act. For those losses, Camunda shall be liable according to the applicable statutory provisions. - Notwithstanding Section 13, the place of jurisdiction shall only be agreed with merchants according to the German Commercial Code (“Handelsgesetzbuch”), special funds under public law and legal entities under public law, and not with consumers.
- If you are a consumer* and live in the United Kingdom, Section 13 (Contracting Party, Governing Law and Venue) of this Agreement is replaced in its entirety with the following Section:
This Agreement is governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
* You will qualify as a consumer if you are an individual or you are buying products from us wholly or mainly for your personal use and not for use in connection with your trade, business, craft or profession. - The following paragraph is added at the end of Section 7 (Limitation of Liability):
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS (AS APPLICABLE); (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 OR SECTION 2 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982; OR (D) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT LIABILITY. - Two new Sections are added after Section 14 (Regional Terms) of the Agreement, as follows:
Camunda Academy Terms
Effective March 10, 2023
DownloadTable of Contents
These Camunda Academy Terms and Conditions (together, the “Agreement”) constitute a contract between the Camunda entity set forth in Section 24 (Governing Law and Venue) of this Agreement (“Camunda”, ”we”, ”us”, “our”) and the Student and govern the Student’s access to and use of the Academy Platform (together, Camunda and Student are hereinafter referred to individually as a “Party” and, together, as the “Parties”). We have attributed specific definitions to some of the words we use, as referenced below in Section 1 (Definitions) or in the body of the Agreement.
If you are a consumer in Germany, Austria or Switzerland, please note the deviating provisions in Section 25. Here you will also find, in particular, information on the right of withdrawal and deviating liability provisions.
BY ACCESSING AND USING THE ACADEMY PLATFORM IN ANY MANNER, STUDENT ACCEPTS AND AGREES TO BE BOUND BY THIS AGREEMENT. IF STUDENT DOES NOT UNCONDITIONALLY ACCEPT THIS AGREEMENT IN ITS ENTIRETY, STUDENT SHALL NOT (AND SHALL HAVE NO RIGHT TO) ACCESS OR USE THE ACADEMY PLATFORM.
DO NOT CHECK THE BOX AND CLICK “REGISTER”, UNLESS (1) YOU ARE AUTHORIZED TO ACCEPT AND AGREE TO THE TERMS OF THIS AGREEMENT AND (2) YOU INTEND TO ENTER INTO AND TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU CHECK THE BOX ON THE ACADEMY PLATFORM SIGN UP PAGE LABELED “I CONFIRM THAT I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS”, AND CLICK “REGISTER”, WE WILL ASSUME YOU HAVE THE RELEVANT POWER AND CAPACITY TO DO SO AND YOU WILL BE GRANTED ACCESS TO THE ACADEMY PLATFORM, AND THIS AGREEMENT WILL BE EFFECTIVE IMMEDIATELY.
1. Definitions
“Academy Platform” is the learning platform of Camunda (informally Camunda Academy) which provides Students with access to Trainings about Camunda’s products.
“CCPA” means the California Consumer Privacy Act of 2018.
“GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).
“Feedback” means suggestions, enhancement requests, recommendations or any other feedback provided by the Student, relating to the operation, features or functionality of the Academy Platform, and of Camunda’s products in general.
“Materials” means all information, data, products, algorithms, code, sample code in source code format, graphics, images, courses and training materials, software or content, visual or audiovisual combinations or other materials submitted, uploaded, imported, communicated or exchanged to facilitate the provision of Trainings through the Academy Platform, in any media or format, including related documentation, improvements, updates, patches and enhancements, as well as any output and result that Camunda may provide or make available on the Academy Platform for the purpose of enabling Students to receive the Trainings and deepen their knowledge of the topics addressed by such Trainings.
“Order Form” means the ordering document pursuant to which a Student that is a Camunda customer or a Camunda partner purchases a paid Training under this Agreement.
“Repository Materials” means Materials made available to Students on repositories, directories or other storage spaces on GitHub or other similar Git hosting providers.
“Student”, “you”, “your” means, as applicable, Camunda customers, Camunda partners, prospective customers, members of the Camunda community of developers and any other beneficiary of the Academy Platform, including the entity on behalf of which the Student registers and any of its authorized employees and users (“End Users”);
“Student Location” means the Student’s registered office or domicile, as applicable.
“Trainings” means, collectively, (i) On-Demand Trainings, (ii) Instructor-Led Trainings and (iii) Blended Trainings, and which in all cases include proprietary Training modules developed and owned by Camunda, including, but not limited to, all Materials.
2. Interpretation
All references in this Agreement to the Academy Platform shall be deemed to include all information and content incorporated into or used by the Academy Platform (including, without limitation, the Materials and Trainings), unless otherwise specifically provided.
3. Types of Trainings provided via the Academy Platform
There are three types of Trainings offered by Camunda to which this Agreement applies, as follows:
On-demand trainings (“On-Demand Trainings”) are a collection of trainings and courses that are always available online by accessing the Academy Platform and that have been curated to provide an efficient way for Students to quickly acquire basic knowledge on Camunda products.
On-demand trainings are free of charge.
Instructor-led trainings (“Instructor-Led Trainings”) are trainings and courses on Camunda’s products, bookable via the Academy Platform and facilitated by a dedicated instructor. Instructor-Led Trainings are delivered on site or remotely, through the Academy Platform, and which have either an open classroom format (which provides the ability for Students to enroll on an open schedule of training courses) or a private classroom format (which provides the ability for a group of Students to enroll on private courses, customized to the specific needs of the respective Students).
Blended trainings (“Blended Trainings”) are a combination of On-Demand Trainings and Instructor-Led Trainings where, following successful completion by the Students of an On-Demand Training, the respective Students have the option to register for and take part in an instructor-led session to deepen their knowledge acquired in the On-Demand Training (“Instructor Session”).
Instructor-Led Trainings and Instructor Sessions are paid Trainings. Notwithstanding this, Camunda reserves the right to provide certain Instructor-Led Trainings and/or Instructor Sessions for free, for specific Student categories.
4. Registration to the Academy Platform
Registration takes place online at https://academy.camunda.com, unless you are a Camunda partner, in which case registration will be through https://partner-academy.camunda.com. Access to the Academy Platform will be provided by Camunda at its sole discretion. Any access codes and passwords are restricted to you and your End Users only and Camunda reserves the right to revoke your access at any time. By registering, you agree to provide truthful and accurate information and to be solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access the Academy Platform and consume the Trainings, as well as any activity that occurs under your account on the Academy Platform. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to or provided with through the Academy Platform.
5. Registration for Trainings
Registrations for Trainings through the Academy Platform are binding and will be confirmed by Camunda (either within the Academy Platform or via email) once you have successfully paid for the chosen paid Training or, in the case of a free Training, within a reasonable time from receipt of your registration for such free Training (the “Registration Confirmation”). Upon receipt of the Registration Confirmation, the contract for participation in the Training between Camunda and Student (“Training Contract”) is deemed concluded. In case of Instructor-Led Trainings or Instructor Sessions that impose a limit in the maximum number of participants, registrations will be considered in the order of receipt up to such limit In this latter case, we will inform you promptly on the date and time of the available slot for the Instructor-Led Training or Instructor Session for which you have registered.
6. Fees and Payment
The fees to be invoiced to you for the paid Trainings can be paid using the following methods:
(a) online payment, by using your credit or debit card; or
(b) bank transfer. You will need to request our bank details for the purpose of paying the fees this way. Please ensure you retain a transaction reference number in case there are any problems with your payment.
The detailed payment terms of the fees for the paid Trainings are set forth on the Academy Platform.
Furthermore, if you are a Camunda customer or Camunda partner, we may, in agreement with you, issue an Order Form and you will pay the fees for the paid Training based on such document. If you are issuing a purchase order or similar document in connection with the purchase of a paid Training, you agree that you will do so for your own internal, administrative purposes and not with the intent to provide any contractual terms. You acknowledge and agree that we will not be contractually bound by the contents of any such purchase order or similar document, which are hereby deemed rejected and extraneous to this Agreement, and Camunda’s provision of the Trainings shall not amount to: (i) an acceptance by conduct of any terms set out or referred to in the purchase order or similar document; (ii) an amendment of this Agreement, nor (iii) an agreement to amend this Agreement.
Except you are acting as a consumer, all fees for paid Trainings are exclusive of any taxes, fees, and duties or other amounts, however designated, and including without limitation value added tax, sales tax and, if applicable, withholding taxes that are levied or based upon such charges, or upon this Agreement.
Camunda reserves the right to change the fees applicable for the paid Trainings. Any changes to such fees will not apply to you with respect to any Trainings which you have fully paid and for which you have received a Registration Confirmation. Any such changes will become effective for any future Trainings for which you contemplate to register, subject to a prior written notice by Camunda sent via email or made available on the Academy Platform.
If you are a Camunda customer or Camunda partner, the payment terms laid down in your underlying agreement with us will take precedence over the preceding paragraphs in case of any conflict, unless otherwise agreed between us.
7. Attendance confirmation and certificates
Upon successful completion of any Trainings, you will receive a certificate of completion which will be available for download in your account on the Academy Platform.
8. Cancellation of Instructor-Led Trainings and Instructor Sessions
In case of on-site training sessions, Camunda reserves the right to cancel Instructor-Led Trainings or Instructor Sessions with less than 4 participants or reschedule the dates of such trainings, if necessary, with at least 21 calendar days’ notice before the date of any such cancelled or rescheduled training. Should Camunda cancel an Instructor-Led Training or Instructor Session for such a reason, full refunds will be issued to you in accordance with Section 9 (Refunds) below.
Camunda reserves the right to cancel or reschedule the date of Instructor-Led Trainings or Instructor Sessions, for any reason, with at least 7 calendar days’ notice (in case of remote trainings) or with at least 21 calendar days’ notice (in case of on-site trainings) before the date of any such cancelled or rescheduled training. In case of cancellations, full refunds will be issued to you in accordance with Section 9 (Refunds) below.
If an Instructor-Led Training or Instructor Session is cancelled due to force majeure, illness of the instructor or other circumstances for which Camunda is not responsible, Camunda’s sole liability will be to offer the Student an alternative date for such training. If no agreement is reached on an alternative date, the Student is free to withdraw its registration for the cancelled training by providing prompt written notice to Camunda, and if the training fee has already been paid, Camunda will refund it in accordance with Section 9 (Refunds).
In case of a rescheduling of an Instructor-Led Training or an Instructor Session, Camunda is only liable for intent and gross negligence. This limitation of liability does not apply in case of damage of life, body and health.
9. Refunds
Except where this Agreement expressly states that you are entitled to a refund, there is no refund of fees. If you become entitled under this Agreement to receive a refund, then refunds will be paid to you within 30 days of cancellation.
10. Your Obligations
In accessing the Academy Platform, you shall:
- use commercially reasonable efforts to prevent unauthorized access to or use of the Academy Platform, including keeping passwords and usernames confidential and not permitting any third-party to access or use your username, password, or account for the Academy Platform;
- only allow your End Users (which, should Camunda allow it, may include your customers or prospective customers) to use the Academy Platform and consume the Trainings and solely for your training and learning purposes, causing them to comply with this Agreement;
- be solely responsible and liable for all activity conducted through your account in connection with the Academy Platform;
- promptly notify Camunda if you become aware of or reasonably suspect any security breach relating in any way to the Academy Platform, including any loss, theft, or unauthorized disclosure or use of your username, password, or account;
- otherwise access the Academy Platform only in accordance with the applicable laws and regulations.
You shall not:
- use the Academy Platform to store or transmit any content, including content, that may be infringing, or otherwise tortious or unlawful, including any content that may violate intellectual property, privacy, rights of publicity, or other laws;
- attempt to gain unauthorized access to the Academy Platform, or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Academy Platform;
- authorize, permit, or encourage any third-party to do any of the above;
- post or transmit through the Academy Platform software or other materials that contain viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components, any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Academy Platform;
- participate on the Academy Platform in any manner that consists of any unsolicited or unauthorized advertising, commercial solicitations, promotional materials, “junk mail,” “spam,” “chain letters,” political campaign materials, mass mailings, “pyramid schemes,” or any other form of solicitation.
11. Confidentiality
Parties or their affiliates may exchange information for the purpose of this Agreement, including, without limitation, in connection with the use of the Academy Platform by the Student, which will be deemed confidential if marked as confidential in the Academy Platform or would normally under the circumstances be considered as such (“Confidential Information”). For the avoidance of doubt, the Materials and the Trainings are considered Camunda’s Confidential Information.
Confidential Information does not include information that is independently developed by the recipient, rightfully given to the recipient by a third party without any confidentiality obligations or becomes public through no fault of the recipient. The receiving party will treat the Confidential Information as confidential and with no less than reasonable care and will only use the Confidential Information for the purpose and for the duration of the relationship under this Agreement.
The receiving party may only disclose Confidential Information with the prior written approval of the disclosing party, or to its End Users who need to know the Confidential Information for the purposes of this Agreement and who are bound by confidentiality obligations at least as restrictive as in this Section.
Furthermore, the receiving party shall be permitted to disclose Confidential Information as necessary to comply with applicable laws or valid order of a court of law or other governmental body and, in such case, to the extent permitted by applicable law, the receiving party shall: (i) promptly, and prior to such disclosure, notify the disclosing party in writing of such requirement so that the disclosing party can seek a protective order or other remedy or waive its rights under this Section; and (ii) provide reasonable assistance to the disclosing party, at the disclosing party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure.
The receiving party is prohibited from obtaining Confidential Information by means of so-called Reverse Engineering. “Reverse Engineering” shall mean all actions, including observing, testing, examining and disassembling or reassembling with the purpose of obtaining Confidential Information. The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models – to the Confidential Information.
12. Intellectual Property Rights
Each party retains the intellectual property rights over its own Confidential Information. Save for any rights reserved to third parties, Camunda retains all rights, title and interest, including any intellectual property rights, in and to the Academy Platform and any information and content incorporated into or used by the Academy Platform. Intellectual property rights mean rights such as copyright, trademarks, service marks, domain names, design rights, database rights, patents, know-how and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
13. Access to the Academy Platform
Subject to your compliance with this Agreement, during the term thereof, Camunda provides you a right to access, register for, view and use the Academy Platform and any information and content incorporated into or used by the Academy Platform, only as necessary to enable you to receive and consume the Trainings, and subject to any restrictions contained in this Agreement (including, without limitation, those resulting from Sections 11 (Confidentiality), 12 (Intellectual Property Rights) and 19 (Export) hereto. All other uses are expressly prohibited. Except if expressly stated otherwise in the Agreement, this Agreement does not grant you any right to reproduce, record, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, or otherwise transfer, commercially exploit, publicly display or use the Academy Platform and any information and content incorporated into or used by the Academy Platform or any other right to the Academy Platform not specifically set forth herein, unless you have been granted explicit written permission to do so.
Notwithstanding the preceding paragraph of this Section, nothing in this Agreement is intended to change or restrict the terms of any open source, free software or public license applicable to Repository Materials made available by Camunda. Provided that the Students fully comply with the terms and conditions of such open source, free software or public licenses, Camunda shall not seek to restrict, or receive compensation for, the act of copying or redistributing Repository Materials which are otherwise freely redistributable to third parties (and not otherwise restricted by the applicable law).
The information and content incorporated into or used by the Academy Platform may contain links or embedded links to third party content and websites. These links are provided for your reference only and Camunda does not endorse the content or the operations associated with them. Camunda has no control over such content and cannot accept any liability for such third-party content. You should be aware that accessing such content will be subject to third party terms of use and privacy policies.
14. License to use Feedback
You hereby grant Camunda, without any compensation to you, a worldwide, unrestricted, perpetual, non-exclusive, transferable, irrevocable, sub-licensable, royalty-free, fully paid-up license to use, copy, modify, create derivative works of, profit from, distribute, publicly perform or display, make, have made, sell, rent, incorporate into its products or services, disclose, publish, keep secret, create derivative works of, license copies of, or otherwise profit from or exploit, any Feedback that you, in your discretion, may share with Camunda in any manner, including orally, in writing, or by means of documents. To the maximum extent permitted by law, you waive any rights on, or in relation to, any results, derivative works or outputs of any nature resulting from Camunda processing or modifying the Feedback shared by you.
15. No Warranties; Disclaimers
THE ACADEMY PLATFORM AND ANYTHING PROVIDED IN CONNECTION THEREWITH, ARE PROVIDED “AS IS,” WITHOUT ANY WARRANTIES OF ANY KIND. CAMUNDA HEREBY DISCLAIMS FOR ITSELF AND ITS SUPPLIERS, ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE, AND NON-INFRINGEMENT. IN ADDITION, CAMUNDA AND ITS SUPPLIERS DO NOT WARRANT THAT THE ACADEMY PLATFORM WILL OPERATE WITHOUT ERRORS OR IS FREE FROM VIRUSES, BUGS, WORMS OR ANY OTHER HARMFUL COMPONENTS, AND CAMUNDA SHALL HAVE NO LIABILITY DUE TO ANY DAMAGES CAUSED BY THE SAME.
16. Limitation of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY (EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW), IN NO EVENT WILL CAMUNDA BE LIABLE TO YOU FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE OPERATION, USE OF OR ACCESS TO THE ACADEMY PLATFORM, OR OTHERWISE ARISING FROM THIS AGREEMENT, INCLUDING WITHOUT LIMITATION (I) LOSS OF REVENUE OR ANTICIPATED PROFITS (WHETHER DIRECT OR INDIRECT) OR (II) LOST BUSINESS OR (III) LOST SALES, WHETHER BASED IN CONTRACT, TORT (INCLUDING ACTIVE AND PASSIVE NEGLIGENCE AND STRICT LIABILITY), BREACH OF STATUTORY DUTY OR OTHERWISE. NOTWITHSTANDING ANYTHING TO THE CONTRARY, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE MAXIMUM LIABILITY OF CAMUNDA TO YOU FOR ANY CLAIM(S), WHETHER BASED IN CONTRACT, TORT (INCLUDING ACTIVE AND PASSIVE NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, RELATING TO OR ARISING OUT OF THE OPERATION, USE OF OR ACCESS TO THE ACADEMY PLATFORM AND REGARDLESS OF THE FORM OF THE ACTION, WILL BE LIMITED, IN THE AGGREGATE, TO EUR 10,000 (TEN THOUSAND EUROS).
You hereby voluntarily release, forever discharge and covenant not to sue Camunda, its subsidiaries, affiliates, officers, directors, shareholders, employees, and each of their respective successors and assigns (“the Released Parties”) from any and all liability, claims, demands, actions or causes of action, damages, suits in equity of whatever kind or nature which are related to, arise out of, or are in any way related to your access to and/or reliance on the Trainings provided pursuant to this Agreement. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”.
17. Indemnification
To the extent permitted by law, the Student agrees to indemnify and hold Camunda harmless, from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney’s fees and costs, arising out of or in any way connected with any of the following: (i) Student ’s breach or alleged breach of this Agreement; (ii) Student’s violation of any third party intellectual property rights, publicity, confidentiality, property or privacy rights; or (iii) any misrepresentations made by the Student. The Student will cooperate as requested by Camunda in the defense of any claim. Camunda reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the Student, and the Student will not under any circumstances settle any claim without the prior written consent of Camunda.
18. Data Protection
You are responsible for complying with all applicable privacy or data protection laws and regulations, including, without limitation, the GDPR and the CCPA.
If you provide personal data to Camunda through the Academy Platform, including first name, last name, email address, telephone number(s) and any other information that includes individually identifiable information (“Personal Data”), you grant Camunda the right and license to collect, host, store, process and otherwise use (as set forth in this Agreement) Personal Data for the purposes of operating and improving the Academy Platform. This may include the transfer of Personal Data to the United States and/or other countries, in particular as Camunda uses a third party provider (Skilljar Inc., PO Box 22296 Seattle, WA, 98122 USA) for the purposes of hosting the Academy Platform.
19. Export
The Academy Platform may be subject to export laws and regulations of the United States, the European Union, the United Kingdom, Singapore, the Federal Republic of Germany, and other jurisdictions.
The Student represents and warrants that Student or any of its Affiliates (i) is not a Prohibited Entity, or (ii) has not taken and will not take any action, directly or indirectly, that would result in a violation of Sanctions, or that would otherwise cause Camunda or its Affiliates to violate Sanctions.
For purposes of this Section, “Sanctions” means to the extent applicable to the Student, any and all economic or financial sanctions, sectoral sanctions, secondary sanctions, or trade embargoes administered or enforced from time to time by (i) the United States, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control, the U.S. Department of State, or the U.S. Department of Commerce, or through any existing or future Executive Order; (ii) the United Nations Security Council; (iii) the European Union; (iv) the United Kingdom; or (v) any other government authority with jurisdiction over the Student. “Prohibited Entity” means (i) a person (an entity or an individual) on any list of targets designated pursuant to any Sanctions, (ii) a person, countries, or territories that are the target of any territorial or country-based Sanctions programs, (iii) an entity with its registered offices in Russia, or (iv) a person owned or controlled by any person covered by (i), (ii), or (iii).
20. Publicity
If you are a legal entity, you hereby grant Camunda a transferable, sub-licensable, royalty-free, non-exclusive, worldwide, valid for the entire duration of the rights, license to copy, host, store, distribute, publicly perform, display, incorporate into other works and otherwise use your trademarks, service marks and logos in our marketing materials, for the purpose of promoting the Academy Platform. You authorize Camunda to publicly identify you, as beneficiary of the Academy Platform and the Trainings, and to include your name and logo on our website and on any promotional materials. You must request prior consent from Camunda before using our name, logos and trademarks and before making any statement related to Camunda or the Academy Platform in the media, in press releases, briefings or conferences, other than to mention your status as beneficiary of the Academy Platform and the Trainings. You also agree not to contest the validity of ownership of any Camunda trademarks.
If you are a Camunda customer, the customer reference and publicity clause laid down in your underlying agreement with us shall take precedence over the preceding paragraph in case of any conflict, unless otherwise agreed between us.
21. Term and Termination
This Agreement is effective from the date you access the Academy Platform for the entire term of the Trainings and until terminated in accordance herein.
Either Party may terminate this Agreement immediately and without notice if: (i) the other Party materially breaches this Agreement (including if Student fails to pay fees for the paid Trainings or has violated any export regulations) and, if such breach is curable, it has not been cured within thirty (30) days after the non-breaching Party has sent written notice thereof; or (ii) Camunda exercises its right to change the terms and conditions of this Agreement by providing modified terms, along with an effective date for such modified terms, and the Student does not accept such modified terms on or before the effective date. Notwithstanding the above, Camunda may terminate this Agreement for non-payment by Student of any fees due unless the Student pays such fees in full within ten (10) days after receipt of Camunda’s written notice of non-payment. The termination of this Agreement has no effect on the Training that is in progress existing at the time of termination, which will be carried out by Camunda until completed, provided that if the termination is as a result of a material breach by the Student, Camunda may terminate the Training that is in progress at the time of termination by written notice to the Student. The terms and conditions of this Agreement continue to apply to the Training which is in progress on the termination date of this Agreement until such time as the Training is completed.
We may immediately and without notice terminate the Agreement or suspend your right to use and access the Academy Platform if the provision of the Trainings is deemed unlawful or infringes any third-party right.
22. Survival
Any and all provisions that, by their content, are intended to apply beyond, the performance, non-renewal or termination of this Agreement will survive any termination hereunder (whether or not so expressly stated).
23. Modification of Terms; Updates to Trainings
Camunda reserves the right to modify or update the terms of this Agreement from time to time with or without prior notice. Changes shall become effective immediately upon being posted at camunda.com/legal/terms/camunda-academy-terms/. Your continued use of the Academy Platform after changes are posted constitutes an acknowledgement and acceptance of these changes.
Camunda may from time to time provide updates to the Academy Platform or Trainings, including updates to Trainings content. Such updates shall be implemented automatically without any additional notice to Student.
24. Governing Law and Venue
The Student Location will determine (a) the Camunda entity entering into this Agreement, (b) the law that will apply in any dispute or lawsuit arising out of or in connection with this Agreement and (c) the courts that have jurisdiction over any such dispute or lawsuit (the “Venue”), as set out in the table below.
Parties hereby accept the exclusive jurisdiction of the competent courts of the venue indicated below and irrevocably waive any objection and defense which either may have to the bringing or maintenance of any such claim. THE PARTIES KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT THEY MAY HAVE TO TRIAL BY JURY IN ANY CLAIM UNDER OR IN CONNECTION WITH THIS AGREEMENT.
Student Location | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. | Laws of the State of Delaware and controlling United States federal law | Delaware |
Germany, Austria, Switzerland | Camunda Services GmbH | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (excluding Canada) | Camunda Ltd | Laws of England and Wales, excluding both CISG and conflict of laws provisions | England and Wales |
Any other country | Camunda Services GmbH | Laws of England and Wales, excluding both CISG and conflict of laws provisions | England and Wales |
25. Regional Terms
The following amendments to this Agreement apply to the Students if the Student Location is in the applicable region as described below:
United States of America, Canada and Mexico
With respect to Students having the Student Location in the United States of America, Canada and Mexico, two new Sections are added after Section 25 (Regional Terms) of the Agreement, as follows:
26. High Risk Activities
The Academy Platform is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, air traffic control, or direct life support machines, in which the failure of the Academy Platform could lead directly to death, personal injury, or severe physical or environmental damage (“High Risk Activities”). Accordingly, Camunda specifically disclaims any express or implied warranty of fitness for High Risk Activities.
27. U.S. Government
The Academy Platform and, if applicable, any related documentation are “commercial items”, as defined in 48 C.F.R. §2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.2702-4, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.2702-1 through 227.7202-4, as applicable, the commercial computer software and commercial computer software documentation are (if applicable) being licensed to U.S. government end users (a) only as commercial items and (b) with only those rights that are granted to all other end users pursuant to the terms and conditions set forth in this Agreement and any applicable license agreement for the Academy Platform.
If you are a California resident, in accordance with California Civil Code Section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Affairs of the California Department of Consumer Affairs by contacting them in writing at: 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Germany, Austria and Switzerland
a) With respect to Students having the Student Location in Germany, Austria or Switzerland, the following sentence is added at the end of the second paragraph of Section 21 (Term and Termination):
Any Party may terminate this Agreement at any time for any reason by giving at least thirty (30) days’ prior written notice.
b) With respect to Students who qualify as consumers, the following two paragraphs are added at the end of Section 8 (Cancellation of Instructor-Led Trainings and Instructor Sessions):
Right to withdraw for consumers. You have the right to withdraw from the Training Contract within 14 days without giving any reason. The withdrawal period will expire after 14 days after receiving the Registration Confirmation, upon which the Training Contract is deemed concluded (“Withdrawal Period”). To exercise the right to withdraw from the Training Contract you must inform us of your decision to withdraw from the Training Contract by a clear statement sent by post at Camunda Services GmbH, Zossener Strasse 55-58, 10961 Berlin, Germany or by email at academy@camunda.com. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the Withdrawal Period has expired.
Effects of withdrawal from the Training Contract by consumers. If you withdraw from the Training Contract, you will receive a full refund of the fees for the respective Training. Your right to withdraw expires earlier if the Training Contract has been performed in its entirety at your express request before you have exercised your right to withdraw.
c) With respect to all categories of Students:
c.1) The following paragraph is added at the end of the first paragraph of Section 11 (Confidentiality) of this Agreement:
Confidential Information shall be deemed to include in particular: trade secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the disclosing party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without prejudice to any rights it may have under the German Trade Secret Act (“Geschäftsgeheimnisgesetz”), the disclosing party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The receiving party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the disclosing party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a trade secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section.
c.2) The following sentence is added at the end of paragraph 4 of Section 11 (Confidentiality) of this Agreement:
The receiving party shall furthermore indicate in the course of disclosure, if applicable, that trade secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act (“Geschäftsgeheimnisgesetz”) are applied.
c.3) The last sentence of paragraph 5 of Section 11 (Confidentiality) of this Agreement is replaced with the following:
The receiving party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models (“Gebrauchsmuster”) – to the Confidential Information.
c.4) Section 15 (No Warranties; Disclaimers) of this Agreement shall not be applicable.
c.5) Section 16 (Limitation of Liability) of this Agreement is replaced in its entirety with the following section:
Camunda will be liable without limitation for all losses caused by Camunda and by its legal representatives or vicarious agents in cases of intent or gross negligence, the absence of a guaranteed quality (“garantierte Beschaffenheit“) and for mortal injury, bodily harm and damage to health, as well as in accordance with the provisions of the Product Liability Act (“ProdHftG”). In cases involving a simple negligent breach (“leichte Fahrlässigkeit”) of primary obligations (“Kardinalpflicht”), Camunda’s liability will be limited to replacement of the foreseeable damage typically occurring. Primary obligations are such basic duties which form the essence of the Agreement, which were decisive for the conclusion of the Agreement and on the performance of which the Parties may rely. Other than this, Camunda’s liability for simple negligent breaches (“leichte Fahrlässigkeit”) of accessory contractual obligations is excluded. Further liability – for whatever legal reason – on the part of Camunda and Camunda’s vicarious agents is excluded. A strict liability of Camunda for defects due to pre-existing deficiencies in the Academy Platform is excluded.
If the Student´s losses result from a loss of data, Camunda will only be liable for this to the extent that the damage would have resulted even if the Student had made a backup of all the relevant data.
c.6) The second sentence of the second paragraph of Section 21 (Term and Termination) of this Agreement is replaced with the following:
Notwithstanding the above, Camunda may terminate this Agreement for non-payment by Student of any fees due, unless the Student pays such fees in full within sixty (60) days after receipt of Camunda’s written notice of non-payment.
c.7) Notwithstanding Section 24 (Governing Law and Venue), the place of jurisdiction shall only be agreed with merchants according to the German Commercial Code (“Handelsgesetzbuch”), special funds under public law and legal entities under public law.
United Kingdom and Commonwealth and any Region other than the United States of America, Canada, Mexico, Germany, Austria or Switzerland
a) With respect to Students who qualify as consumers:
For the purpose of this Section, you will qualify as a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use and not for use in connection with your trade, business, craft or profession.
If you are a consumer, the changes and additions set out in Sections a.1), a.2) and a.3) below are made in respect of matters relating to paid Trainings under this Agreement. If you are a consumer, then the change set out in Section a.4) below is made in respect of all matters under this Agreement.
a.1), the following two paragraphs are added at the end of Section 8 (Cancellation of Instructor-Led Trainings and Instructor Sessions):
If you are a consumer and provided you contact us no more than 14 days after receiving the Registration Confirmation (the “Cancellation Period”), then you have a statutory right to cancel the Training Contract providing for paid Training. You can exercise this right by contacting us, including be email to academy@camunda.com or by completing the model cancellation form. If you cancel before we start providing the Training you will receive a full refund for the respective Training. If you seek to cancel after the Cancellation Period, no refund will be provided.
If you have expressly requested that we start providing the Training within the Cancellation Period and you cancel after we have started the Training, you must pay us for the Training provided up until the time you cancel. Once we have completed the Training you cannot change your mind, even if the Cancellation Period is still running.
a.2) the following paragraph is added at the end of Section 15 (No Warranties; Disclaimers):
If you purchase an Instructor-Led Training or Instructor Session and we do not carry out the respective Training with reasonable skill and care you can ask us to repeat the Training or for a proportionate refund of the money you paid for the Training.
a.3) the following three paragraphs are added at the end of Section 16 (Limitation of Liability):
IF YOU ARE A CONSUMER AND WE FAIL TO COMPLY WITH THIS AGREEMENT IN RESPECT OF PAID TRAININGS, WE ARE RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREAKING THIS AGREEMENT OR OUR FAILING TO USE REASONABLE CARE AND SKILL, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF EITHER IT IS OBVIOUS THAT IT WILL HAPPEN OR IF, AT THE TIME THE AGREEMENT WAS MADE, BOTH WE AND YOU KNEW IT MIGHT HAPPEN.
IF YOU ARE A CONSUMER, WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU IN RESPECT OF PAID TRAININGS WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR BREACH OF YOUR LEGAL RIGHTS IN RELATION TO THE PAID TRAININGS, INCLUDING THE RIGHT TO RECEIVE TRAININGS WHICH ARE: AS DESCRIBED AND MATCH INFORMATION WE PROVIDED TO YOU AND ANY SAMPLE SEEN OR EXAMINED BY YOU; OF SATISFACTORY QUALITY; FIT FOR ANY PARTICULAR PURPOSE MADE KNOWN TO US; SUPPLIED WITH REASONABLE SKILL AND CARE; AND FOR DEFECTIVE PRODUCTS UNDER THE CONSUMER PROTECTION ACT 1987.
WE ARE NOT LIABLE FOR BUSINESS LOSSES. IF YOU ARE A CONSUMER, WE ONLY SUPPLY PAID TRAININGS TO YOU FOR DOMESTIC AND PRIVATE USE. IF YOU ACCESS FREE TRAININGS OR USE PAID TRAININGS FOR ANY COMMERCIAL, BUSINESS OR RE-SALE PURPOSE OUR LIABILITY TO YOU WILL BE LIMITED AS SET OUT IN SECTION 16 (LIMITATION OF LIABILITY), WITHOUT THE ADDITIONAL PARAGRAPHS PROVIDED FOR UNDER THIS SUBSECTION A.3 OF THE REGIONAL TERMS FOR THE UNITED KINGDOM AND COMMONWEALTH AND ANY REGION OTHER THAN THE UNITED STATES OF AMERICA, CANADA, MEXICO, GERMANY, AUSTRIA OR SWITZERLAND.
a.4) If you are a consumer and live in the United Kingdom, Section 24 (Governing law and Venue) of this Agreement is replaced in its entirety with the following section:
This Agreement is governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
b) With respect to all categories of Students:
b.1). The following paragraph is added at the end of Section 16 (Limitation of Liability):
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS (AS APPLICABLE); (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 OR SECTION 2 OF THE SUPPLY OF GOODS AND SERVICES ACT 1982; OR (D) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT LIABILITY.
b.2) Paragraph 2 of Section 21 (Term and Termination) of this Agreement is replaced with the following section:
Either Party may terminate this Agreement at any time, if (i) the other Party fails to pay any amount due and payable under the Agreement on the due date for payment and such remains unpaid not less than 14 days after the date on which the non-paying Party receives written notice of such failure to pay, (ii) the other Party commits a material breach of any term of this Agreement (other than failure to pay any amounts due) and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so, (iii) the other Party repeatedly breaches any of the terms of the Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Agreement, or (iv) Camunda exercises its right to change the terms and conditions of this Agreement by providing modified terms, along with an effective date for such modified terms, and the Student does not accept such modified terms on or before the effective date. The termination of this Agreement has no effect on the Training that is in progress at the time of termination, which will be carried out by Camunda until completed, provided that if the termination is as a result of a material breach by the Student, Camunda may terminate the Training that is in progress at the time of termination by written notice to the Student. The terms and conditions of this Agreement continue to apply to the Training which is in progress on the termination date of this Agreement until such time as the Training is completed.
b.3) Two new Sections are added after Section 25 (Regional Terms) of the Agreement, as follows:
26. Service of Process
The Parties agree that in the event of a claim being commenced in relation to any non-contractual obligations, disputes or lawsuits arising out of or in connection with this Agreement, a claim form and any other documents relating to such a claim will be served at the respective Parties’ registered address even if such address is outside of England and Wales.
27. Rights of Third Parties
A person who is not a Party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this Agreement.
Allgemeine Nutzungsbedingungen der Camunda Academy
Effective April 28, 2023
DownloadTable of Contents
1. Definitionen
2. Auslegung
3. Schulungen, die über die Academy-Plattform angeboten werden
4. Registrierung auf der Academy-Plattform
6. Gebühren und Zahlung
8. Stornierung von Ausbildergeleiteten Schulungen und Sitzungen
9. Rückerstattungen
10. Ihre Pflichten
- sind Sie verpflichtet, den unbefugten Zugriff auf die Academy-Plattform oder deren Nutzung zu verhindern, Passwörter und Benutzernamen geheim zu halten, sowie Dritten nicht zu gestatten, auf Ihren Benutzernamen, Ihr Passwort oder Ihr Konto für die Academy-Plattform zuzugreifen oder diese zu nutzen;
- sind Sie verpflichtet, nur den Ihnen zugeordneten Endnutzern (zu denen, falls Camunda dies zulässt, auch Ihre Kunden oder potenzielle Kunden gehören können) die Nutzung der Academy-Plattform und die Inanspruchnahme der Schulungen, und zwar ausschließlich für Ihre Schulungs- und Lernzwecke zu gestatten und sie zur Einhaltung dieser Vereinbarung zu veranlassen;
- haften Sie allein für alle Handlungen, die über Ihr Konto in Verbindung mit der Academy-Plattform durchgeführt werden;
- sind Sie verpflichtet, Camunda unverzüglich zu benachrichtigen, wenn Sie den begründeten Verdacht oder die positive Kenntnis einer Sicherheitsverletzung – z. B. bei Verlust, Diebstahl oder unbefugter Offenlegung oder Nutzung Ihres Benutzernamens, Passworts oder Kontos – im Zusammenhang mit der Academy-Plattform haben;
- verpflichten Sie sich im Übrigen, nur in Übereinstimmung mit den einschlägigen Rechtsvorschriften auf die Academy-Plattform zuzugreifen.
- die Academy-Plattform zu nutzen, um Inhalte zu speichern oder zu übermitteln, einschließlich Inhalte, die geistige Eigentumsrechte Dritter, den Schutz der Privatsphäre bzw. Persönlichkeitsrechte verletzen oder gegen geltendes Recht verstoßen;
- zu versuchen, sich unbefugten Zugang zur Academy-Plattform oder zu den damit verbundenen Systemen oder Netzwerken zu verschaffen oder Softwareschutz- oder Überwachungsmaßnahmen der Academy-Plattform zu überwinden, zu umgehen, zu entfernen, zu deaktivieren oder anderweitig zu missbrauchen;
- Dritte zu einer der oben genannten Handlungen anzuhalten,zu veranlassen oder zu ermutigen;
- Software oder andere Materialien, die Viren, Worms, Time Bombs, trojanische Pferde oder andere schädliche oder störende Komponenten, sowie robot, spider, Such-/Retrievalanwendungen oder andere manuelle oder automatische Anwendungen oder Verfahren zum Abrufen, Indizieren, "Data-Mining" enthalten, über die Academy-Plattform öffentlich zugänglich zu machen oder zu übermitteln, oder die Navigationsstruktur oder Präsentation der Academy-Plattform zu reproduzieren oder zu umgehen;
- über die Academy-Plattform unerwünschte oder unerlaubte Werbung, Kaufaufforderungen, Werbematerialien, "Junk-Mail", "Spam", "Kettenbriefe", politisches Kampagnenmaterial, Massenmailings, "Schneeballsysteme" oder ähnliche Formen der Ansprache zu verbreiten bzw. umzusetzen.
11. Vertraulichkeit
12. Rechte an geistigem Eigentum
13. Zugang zur Academy-Plattform
14. Lizenz zur Nutzung von Feedback
15. Garantie- und Haftungsausschluss
16. Haftungsbegrenzung
17. Freistellung
18. Datenschutz
19. Export
20. Referenz
21. Laufzeit und Beendigung
22. Fortgeltung
23. Änderung der Bedingungen; Aktualisierung von Schulungen
24. Anwendbares Recht und Gerichtsstand
Ihr Standort | Camunda als Vertragspartei | Anwendbares Recht | Gerichtsstand |
Die Vereinigten Staaten von Amerika, Kanada und Mexiko | Camunda, Inc. | Gesetze des Bundesstaates Delaware und geltendes Bundesrecht der Vereinigten Staaten | Delaware |
Deutschland, Österreich, Schweiz | Camunda Services GmbH | Deutsches Recht unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | Berlin, Deutschland |
Vereinigtes Königreich und Commonwealth (ohne Kanada) | Camunda Ltd | Recht von England und Wales, unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | England und Wales |
Jedes andere Land | Camunda Services GmbH | Recht von England und Wales, unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | England und Wales |
25. Lokale Bestimmungen
Vereinigte Staaten von Amerika, Kanada und Mexiko
Deutschland, Österreich und Schweiz
Vereinigtes Königreich und Commonwealth und jede andere Region als die Vereinigten Staaten von Amerika, Kanada, Mexiko, Deutschland, Österreich oder die Schweiz
Effective March 10, 2023 to April 28, 2023
DownloadTable of Contents
2. Auslegung
3. Schulungen, die über die Academy-Plattform angeboten werden
4. Registrierung auf der Academy-Plattform
6. Gebühren und Zahlung
8. Stornierung von Ausbildergeleiteten Schulungen und Sitzungen
9. Rückerstattungen
10. Ihre Pflichten
- sind Sie verpflichtet, den unbefugten Zugriff auf die Academy-Plattform oder deren Nutzung zu verhindern, Passwörter und Benutzernamen geheim zu halten, sowie Dritten nicht zu gestatten, auf Ihren Benutzernamen, Ihr Passwort oder Ihr Konto für die Academy-Plattform zuzugreifen oder diese zu nutzen;
- sind Sie verpflichtet, nur den Ihnen zugeordneten Endnutzern (zu denen, falls Camunda dies zulässt, auch Ihre Kunden oder potenzielle Kunden gehören können) die Nutzung der Academy-Plattform und die Inanspruchnahme der Schulungen, und zwar ausschließlich für Ihre Schulungs- und Lernzwecke zu gestatten und sie zur Einhaltung dieser Vereinbarung zu veranlassen;
- haften Sie allein für alle Handlungen, die über Ihr Konto in Verbindung mit der Academy-Plattform durchgeführt werden;
- sind Sie verpflichtet, Camunda unverzüglich zu benachrichtigen, wenn Sie den begründeten Verdacht oder die positive Kenntnis einer Sicherheitsverletzung – z. B. bei Verlust, Diebstahl oder unbefugter Offenlegung oder Nutzung Ihres Benutzernamens, Passworts oder Kontos – im Zusammenhang mit der Academy-Plattform haben;
- verpflichten Sie sich im Übrigen, nur in Übereinstimmung mit den einschlägigen Rechtsvorschriften auf die Academy-Plattform zuzugreifen.
- die Academy-Plattform zu nutzen, um Inhalte zu speichern oder zu übermitteln, einschließlich Inhalte, die geistige Eigentumsrechte Dritter, den Schutz der Privatsphäre bzw. Persönlichkeitsrechte verletzen oder gegen geltendes Recht verstoßen;
- zu versuchen, sich unbefugten Zugang zur Academy-Plattform oder zu den damit verbundenen Systemen oder Netzwerken zu verschaffen oder Softwareschutz- oder Überwachungsmaßnahmen der Academy-Plattform zu überwinden, zu umgehen, zu entfernen, zu deaktivieren oder anderweitig zu missbrauchen;
- Dritte zu einer der oben genannten Handlungen anzuhalten,zu veranlassen oder zu ermutigen;
- Software oder andere Materialien, die Viren, Worms, Time Bombs, trojanische Pferde oder andere schädliche oder störende Komponenten, sowie robot, spider, Such-/Retrievalanwendungen oder andere manuelle oder automatische Anwendungen oder Verfahren zum Abrufen, Indizieren, "Data-Mining" enthalten, über die Academy-Plattform öffentlich zugänglich zu machen oder zu übermitteln, oder die Navigationsstruktur oder Präsentation der Academy-Plattform zu reproduzieren oder zu umgehen;
- über die Academy-Plattform unerwünschte oder unerlaubte Werbung, Kaufaufforderungen, Werbematerialien, "Junk-Mail", "Spam", "Kettenbriefe", politisches Kampagnenmaterial, Massenmailings, "Schneeballsysteme" oder ähnliche Formen der Ansprache zu verbreiten bzw. umzusetzen.
11. Vertraulichkeit
12. Rechte an geistigem Eigentum
13. Zugang zur Academy-Plattform
14. Lizenz zur Nutzung von Feedback
15. Garantie- und Haftungsausschluss
16. Haftungsbegrenzung
17. Freistellung
18. Datenschutz
19. Export
20. Referenz
21. Laufzeit und Beendigung
22. Fortgeltung
23. Änderung der Bedingungen; Aktualisierung von Schulungen
24. Anwendbares Recht und Gerichtsstand
Ihr Standort | Camunda als Vertragspartei | Anwendbares Recht | Gerichtsstand |
Die Vereinigten Staaten von Amerika, Kanada und Mexiko | Camunda, Inc. | Gesetze des Bundesstaates Delaware und geltendes Bundesrecht der Vereinigten Staaten | Delaware |
Deutschland, Österreich, Schweiz | Camunda Services GmbH | Deutsches Recht unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | Berlin, Deutschland |
Vereinigtes Königreich und Commonwealth (ohne Kanada) | Camunda Ltd | Recht von England und Wales, unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | England und Wales |
Jedes andere Land | Camunda Services GmbH | Recht von England und Wales, unter Ausschluss des UN-Kaufrechts und des Kollisionsrechts | England und Wales |
25. Lokale Bestimmungen
Vereinigte Staaten von Amerika, Kanada und Mexiko
Deutschland, Österreich und Schweiz
Vereinigtes Königreich und Commonwealth und jede andere Region als die Vereinigten Staaten von Amerika, Kanada, Mexiko, Deutschland, Österreich oder die Schweiz
Camunda Platform SaaS Professional Master Services Agreement
Effective May 16, 2023
DownloadTable of Contents
1. Definitions
- Suspension of Customer’s use of the Software in accordance with this Agreement;
- Customer’s use of the Software outside the Hosting Packages;
- Customer’s breach of this Agreement or unauthorized actions through Customer’s Account;
- Factors outside of Camunda’s reasonable control, including but not limited to any Event of Force Majeure (as defined in this Agreement), Customer’s systemic internet issues, Customer’s inadequate bandwidth, and any other act or omission of any third party services, hardware or software provider;
- Customer’s failure to use Camunda-supported clients with acceptable configuration values as defined in the Documentation;
- Failure by Customer to take any reasonable remedial action in relation to the Software as recommended by Camunda to prevent Downtime, or otherwise preventing Camunda from doing taking such remedial action;
- Customer’s negligence or wilful misconduct, which may include failure to follow agreed-upon procedures;
- Any:
- scheduled Maintenance Work that takes place upon at least five (5) days’ notice;
- ad hoc Maintenance Work carried out to avoid future unavailability, address high security risks or high risks for overall platform stability, and provide other critical Patches or
- updates to Clusters initiated by Customer; or
- Customer’s failure to provide information required by Camunda to provision or run any Cluster.
2. Subject Matter
3. Subscription
4. Registration, right to use the Software and Beta Offerings
5. Restrictions
6. Services
7. Availability and Maintenance Work
8. Technical Requirements
9. Intellectual Property Rights
10. Term and Termination
- Customer will cease usage of (and will no longer have rights to access or use) the Software, the Account and the Services;
- all earned but unpaid and undisputed Fees and other sums payable by Customer to Camunda will immediately become due and payable; and
- any Personal Data provided by Customer through the Software will be treated by Camunda in accordance with the relevant personal data protection policies and the data processing agreement introduced by Camunda and applicable data protection law.
11. Fees and payment
12. Data Protection and Telemetry Data
13. Confidentiality
14. Representations and Warranties
15. Intellectual Property Rights
16. LIMITATION OF LIABILITY
17. General Provisions
18. Contracting Party, Governing Law and Venue
Customer domicile | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | The laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (except Canada) | Camunda Ltd Moorcrofts LLP Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
19. Regional Terms
The Software is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, air traffic control, or direct life support machines, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage (“High Risk Activities”). Accordingly, Camunda specifically disclaims any express or implied warranty of fitness for High Risk Activities.
The Software and the Documentation are “commercial items”, as defined in 48 C.F.R. §2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.2702-4, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.2702-1 through 227.7202-4, as applicable, the commercial computer software and commercial computer software documentation are (if applicable) being licensed to U.S. government end users (a) only as commercial items and (b) with only those rights that are granted to all other end users pursuant to the terms and conditions set forth in this Agreement and any applicable license agreement for the Software.
- The second sentence in Section 10.2 of this Agreement is replaced with the following: Notwithstanding the above, Camunda may terminate this Agreement and the Subscription for non-payment by Customer of any Fees, unless Customer pays such Fees in full within sixty (60) days after receipt of Camunda’s written notice of non-payment.
- The third sentence of Section 11.1 of this Agreement is replaced with the following: Any amounts which are more than thirty (30) days overdue will bear a default rate of interest of nine (9) percentage points above the basic rate of interest per year, accruing from and including the Payment Due Date to and excluding the date of actual payment.
- Section 13.1 of this Agreement is replaced with the following section: 13.1 “Confidential Information” means any information disclosed by either Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), in any form or medium that the Disclosing Party considers confidential, whether or not marked, designated or otherwise identified as “confidential”. Confidential Information shall be deemed to include in particular: Trade Secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the Disclosing Party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without limiting the foregoing: (i) each Party’s product road maps, product development plans, pricing, business plans, customer lists, business and financial information shall be deemed to be such Party’s Confidential Information, and (ii) each of the source code to the Software and the Documentation shall be deemed to be Camunda’s Confidential Information. Without prejudice to any rights it may have under the German Trade Secret Act (Geschäftsgeheimnisgesetz), the Disclosing Party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The Receiving Party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the Disclosing Party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a Trade Secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section on Confidential Information. Confidential Information will not, however, include any information which (a) was publicly known or made generally available in the public domain prior to the time of disclosure by the Disclosing Party; (b) becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party through no action or inaction of the Receiving Party and/or without breach of a confidentiality obligation; (c) is already in the possession or comes into the possession of the Receiving Party where such possession is not the result of a breach of confidentiality, in each case, as shown by the Receiving Party’s files and records immediately prior to the time of disclosure; or (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information, as shown by document and other competent evidence in the Receiving Party’s possession.
- The following sentence is added at the end of Section 13.3 of this Agreement: The Receiving Party shall furthermore indicate in the course of disclosure that, if this is the case, Trade Secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act are applied.
- Section 13.4 is deleted.
- Section 13.6 is renumbered as Section 13.5. The last sentence of the so-renumbered Section 13.5 of this Agreement is replaced with the following: The Receiving Party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information.
- Section 14.1 of this Agreement is replaced with the following section, and Sections 14.2 and 14.3 of this Agreement are deleted in their entirety: 14.1 Each Party has ensured and will ensure the following: (i) entering into and carrying out the terms and conditions of this Agreement will not violate any obligation binding upon it and (ii) each Party will comply with all applicable laws in connection with its performance under this Agreement. Customer has ensured and will ensure that the acceptance of this Agreement and the performance of its obligations hereunder have been duly authorized and that the Agreement is validly and legally binding on such Party and enforceable in accordance with its terms.
- Section 16 of this Agreement is replaced in its entirety with the following section: 16.1 Camunda will be liable without limitation for all losses caused by Camunda and by its legal representatives or vicarious agents in cases of intent or gross negligence, the absence of a guaranteed quality (“garantierte Beschaffenheit“) and for mortal injury, bodily harm and damage to health, as well as in accordance with the provisions of the Product Liability Act (“ProdHftG”). 16.2 In cases involving a simple negligent breach (“leichte Fahrlässigkeit”) of Primary obligations (“Kardinalpflicht”), Camunda’s liability will be limited to replacement of the foreseeable damage typically occurring. Primary obligations are such basic duties which form the essence of the Agreement, which were decisive for the conclusion of the Agreement and on the performance of which the Parties may rely. Other than this, Camunda’s liability for simple negligent breaches (“leichte Fahrlässigkeit”) of accessory contractual obligations is excluded. Further liability – for whatever legal reason – on the part of Camunda and Camunda’s vicarious agents is excluded. A strict liability of Camunda for defects due to pre-existing deficiencies in the Software is excluded. 16.3 If Customer’s losses result from a loss of data, Camunda will only be liable for this to the extent that the damage that would have resulted even if Customer had made a backup of all the relevant data.
- The last sentence of Section 17.2 of this Agreement is deleted.
- Section 10.2 of this Agreement is replaced with the following section: 10.2 Either Party may terminate this Agreement and the Subscription at any time, if (i) the other Party fails to pay any amount due and payable under the Agreement on the due date for payment and such remains unpaid not less than 14 days after the date on which the non-paying Party receives written notice of such failure to pay, (ii) the other Party commits a material breach of any term of this Agreement (other than failure to pay any amounts due) and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so, (iii) the other Party repeatedly breaches any of the terms of the Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Agreement, (iv) Camunda exercises its right to change the terms and conditions of this Agreement by providing modified terms, along with an effective date for such modified terms, and Customer does not accept such modified terms on or before the effective date; (v) the other Party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, (vi) subject to any applicable law (A) the other Party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other Party, (B) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or on connection with the winding up of that other Party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other Party, (C) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other Party, (D) the holder of a qualifying floating charge over the assets of that other Party has become entitled to appoint or has appointed an administrative receiver, (E) the holder of a qualifying floating charge over the assets of that other Party has become entitled to appoint or has appointed an administrative receiver, (F) a person becomes entitled to appoint a receiver over the assets of the other Party or a receiver is appointed over the assets of the other Party, or (G) a creditor or encumbrancer of the other Party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days or (vii) subject to any applicable law, any event occurs, or proceeding is taken, with respect to the other Party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned under Section 10.2 (vi) above. The expiration or termination of this Agreement has no effect on the Subscription existing at the time of termination, which will remain in force until the end of the then-current Subscription Term, provided that if the termination is as a result of a material breach by Customer or Customer’s refusal to accept modified terms and conditions on or before the effective date of such terms, Camunda may terminate the Subscription existing at the time of termination by written notice to Customer. The terms and conditions of this Agreement continue to apply to the Subscription that is in force on the termination date of Customer’s acceptance of this Agreement until such time as the Subscription terminates.
- the new Sections 17.13 and 17.14 are added to the Agreement under Section 17 (General Provisions) as follows: 17.13 Service of Process The Parties agree that in the event of a claim being commenced in relation to any non-contractual obligations, disputes or lawsuits arising out of or in connection with this Agreement, a claim form and any other documents relating to such a claim will be served at the respective Parties’ registered address even if such address is outside of England and Wales. 17.14 Rights of Third Parties A person who is not a Party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this Agreement.
Exhibit A “Support and Maintenance Services”
1. Scope
- support Customer Named Support Contacts with their questions concerning the use of the Software in the process of development and in the operation of process applications (including, for example, by providing help with definable problems of development or by explaining the functions and their use);
- make available new Versions of the Software as outlined below; and
- respond to Support Requests within the time periods set out for the SLA.
- New Versions
Support and Maintenance Services are provided for all Versions of the Software that are supported (as specified in the Documentation) and in any event for a period of eighteen (18) months from the release date for any Minor Release of the Software. For further Support and Maintenance Services thereafter, Customer must update to a more recent Version of the Software if available. If a more recent Version is not available, Camunda will maintain Support and Maintenance Services on the then-current Version of the Software pursuant to this Agreement until a new Version is available. Alpha Versions of the Software are not supported. Camunda publishes new Versions of the Software from time to time via the Account: however, Clusters using an Alpha Version of the Software cannot be updated. Accordingly, Customer will need to delete Clusters using an Alpha Version and replace them with a Stable Cluster to receive a new Version. After Camunda provides a new Version, the Documentation will also be adapted accordingly and Camunda will notify the Named Support Contacts. - Customer’s responsibilities
Customer acknowledges that its cooperation is essential to the proper performance of Support and Maintenance Services by Camunda. To enable Camunda to provide Support and Maintenance Services, Customer agrees to the following:- If an Error occurs, a Named Support Contact will promptly inform Camunda via the agreed upon reporting method set out in the right-hand column of the table in section 5 below;
- The Error must be reproducible by Camunda without using a special, adapted or extended Version of the Software. If necessary, Customer agrees to assist Camunda in reproducing the Error, including for example via a unit test. Should such a reproduction be impossible, the Error will be described as precisely as possible;
- If an Error is reported, Customer will (A) provide Camunda with the information requested to eliminate the problem and support Camunda in eliminating the Error; and (B) inform Camunda of any modifications it has made to the Software operated by Customer (e.g., client libraries or Modeler) or any other issues of which Customer is aware; and
- Unless not commercially reasonable to do so, Customer will implement suggestions from Camunda on elimination of Errors.
- Excluded services
Support and Maintenance Services under this Agreement do not include any of the following: - support and maintenance services on Customer’s premises;
- support and maintenance services for any Version of the Software modified by Customer;
- installation on Customer’s hardware for the purpose of achieving initial operational readiness of the Software;
- development of software programs (e.g., add-on modules or components) that have other functions than those described in the applicable Documentation of the Software;
- programming services to integrate the Software with products of Customer or Third Parties;
- support of adaptations and extensions of the Software programmed by Customer;
- support and maintenance services for the integration of the Software into the data processing environment of Customer;
- introduction and training of Customer’s employees in the use of the Software;
- recommendation of action for the optimal use of the Software;
- Error correction and Consulting Services in case of operational Errors that are based on non-compliance with the operating conditions for the Software contained in the applicable Version of the Documentation;
- support and maintenance services which become necessary due to Customer’s failure to cooperate in accordance with paragraph 3 above; and
- any other services not specifically set forth herein, including, but not limited to, customization, programming, integration, recovery of data, support of Customer-specific adaptations or add-on programs and program components, support of modifications, installation, training, analysis or corrections of Errors caused by Customer’s non-compliance with this Agreement or Documentation or unauthorized modifications.
- SLA
Subject to each of the other provisions of the Agreement, with the purchase of the Subscription, Camunda will respond to Support Requests regarding Errors as defined in the table below. The timeframes in the table regarding response times set forth the time period in which Camunda will initially provide a qualified response to Customer, but do not represent resolution time frames.
Severity Level | Service Availability Times | Response Times | Reporting Method |
1 (Critical Error) | 8×5 | 8 Business Hours | Primary: ticketing system Secondary: normal hotline |
2 (Major Error) | 8×5 | 8 Business Hours | Primary: ticketing system Secondary: normal hotline |
3 (Support Requests) | 8×5 | 16 Business Hours | Ticketing system |
Exhibit B “Availability Targets and Availability Service Credits”
- Camunda will use commercially reasonable efforts to ensure a Monthly Uptime Percentage of 99.5% for the Core Components of the Software within each Stable Cluster and 95.0% for any other Component within each Stable Cluster (the “Availability Targets”). Availability Targets do not apply to Components within a Development Cluster, to Components within a Cluster which uses an Alpha Version or Beta Offering of the Software, or to Components within Clusters which use a Version of the Software for which Support and Maintenance Services is no longer supported (as specified in Section 2 of Exhibit A). If the Monthly Uptime Percentage for the Core Components of the Software within a Stable Cluster fall below the Availability Targets in any calendar month, Camunda will, subject to Customer’s compliance with the Agreement, provide the following Availability Service Credit, calculated as a percentage of the Total Monthly Fee
Monthly Uptime Percentage | Availability Service Credit |
Less than 99.5% but equal to or greater than 99.3% | 1.5% |
Less than 99.3% but equal to or greater than 99.0% | 3% |
Less than 99.0% | 4.5% |
- Customer will not be eligible to receive any Availability Service Credits if, on the date that an Availability Service Credit is requested, any Fees then due and payable by Customer are outstanding. To receive an Availability Service Credit, Customer must submit a claim by logging a support ticket. To be eligible, the credit request must be received by Camunda within five (5) calendar days after the last day of the month in which the Software does not meet the Availability Target within any Cluster, and must include all information reasonably necessary for Camunda to verify the claim, including:
- the words “Availability Service Credit Request” in the subject line;
- the Cluster ID if any Cluster for which the Availability Service Credit is requested;
- a description of the applicable client(s) (as specified in the Documentation), the version of each such client, and the configurations for each such client; and
- a description of the events resulting in Downtime, including the time and duration of the Downtime and Customer requests logs that document the failed write attempts.
- Camunda will evaluate Customer requests and determine in good faith whether an Availability Service Credit is owed based on its system logs, monitoring reports, configuration records, and other available information. If Camunda confirms that the Monthly Uptime Percentage applicable to the month of such request did not meet the Availability Target, then Camunda will issue the Availability Service Credit to Customer within one billing cycle following the month in which Customer’s request is confirmed. Customer’s failure to provide the request and other information as required above will disqualify Customer from receiving an Availability Service Credit. Availability Service Credits are not refundable in cash and can only be used as a credit against future billing charges. Camunda will apply any Availability Service Credits against Customer’s next billing charge. Availability Service Credits are exclusive of any applicable taxes charged to Customer or collected by Camunda. Availability Service Credits are Customer’s sole and exclusive remedy for any unavailability of any Components within Clusters. Availability Service Credits expire without refund twelve (12) months from issuance.
Effective March 29, 2023 to May 16, 2023
DownloadTable of Contents
1. Definitions
- Suspension of Customer’s use of the Software in accordance with this Agreement;
- Customer’s use of the Software outside the Hosting Packages;
- Customer’s breach of this Agreement or unauthorized actions through Customer’s Account;
- Factors outside of Camunda’s reasonable control, including but not limited to any Event of Force Majeure (as defined in this Agreement), Customer’s systemic internet issues, Customer’s inadequate bandwidth, and any other act or omission of any third party services, hardware or software provider;
- Customer’s failure to use Camunda-supported clients with acceptable configuration values as defined in the Documentation;
- Failure by Customer to take any reasonable remedial action in relation to the Software as recommended by Camunda to prevent Downtime, or otherwise preventing Camunda from doing taking such remedial action;
- Customer’s negligence or wilful misconduct, which may include failure to follow agreed-upon procedures;
- Any:
- scheduled Maintenance Work that takes place upon at least five (5) days’ notice;
- ad hoc Maintenance Work carried out to avoid future unavailability, address high security risks or high risks for overall platform stability, and provide other critical Patches or
- updates to Clusters initiated by Customer; or
- Customer’s failure to provide information required by Camunda to provision or run any Cluster.
2. Subject Matter
3. Subscription
4. Registration, right to use the Software and Beta Offerings
5. Restrictions
6. Services
7. Availability and Maintenance Work
8. Technical Requirements
9. Intellectual Property Rights
10. Term and Termination
- Customer will cease usage of (and will no longer have rights to access or use) the Software, the Account and the Services;
- all earned but unpaid and undisputed Fees and other sums payable by Customer to Camunda will immediately become due and payable; and
- any Personal Data provided by Customer through the Software will be treated by Camunda in accordance with the relevant personal data protection policies and the data processing agreement introduced by Camunda and applicable data protection law.
11. Fees and payment
12. Data Protection and Telemetry Data
13. Confidentiality
14. Representations and Warranties
15. Intellectual Property Rights
16. LIMITATION OF LIABILITY
17. General Provisions
18. Contracting Party, Governing Law and Venue
Customer domicile | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | The laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (except Canada) | Camunda Ltd Moorcrofts LLP Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | England and Wales, excluding both CISG and conflict of laws provisions | London, England |
19. Regional Terms
The Software is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, air traffic control, or direct life support machines, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage (“High Risk Activities”). Accordingly, Camunda specifically disclaims any express or implied warranty of fitness for High Risk Activities.
The Software and the Documentation are “commercial items”, as defined in 48 C.F.R. §2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.2702-4, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.2702-1 through 227.7202-4, as applicable, the commercial computer software and commercial computer software documentation are (if applicable) being licensed to U.S. government end users (a) only as commercial items and (b) with only those rights that are granted to all other end users pursuant to the terms and conditions set forth in this Agreement and any applicable license agreement for the Software.
- The second sentence in Section 10.2 of this Agreement is replaced with the following: Notwithstanding the above, Camunda may terminate this Agreement and the Subscription for non-payment by Customer of any Fees, unless Customer pays such Fees in full within sixty (60) days after receipt of Camunda’s written notice of non-payment.
- The third sentence of Section 11.1 of this Agreement is replaced with the following: Any amounts which are more than thirty (30) days overdue will bear a default rate of interest of nine (9) percentage points above the basic rate of interest per year, accruing from and including the Payment Due Date to and excluding the date of actual payment.
- Section 13.1 of this Agreement is replaced with the following section: 13.1 “Confidential Information” means any information disclosed by either Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), in any form or medium that the Disclosing Party considers confidential, whether or not marked, designated or otherwise identified as “confidential”. Confidential Information shall be deemed to include in particular: Trade Secrets, products, manufacturing processes, know-how, inventions, business relations, business strategies, business plans, financial planning, personnel matters, digitally embodied information (data), any documents and information of the Disclosing Party which are subject to technical and organizational secrecy measures and which are marked as confidential or are to be considered confidential according to the nature of the information or the circumstances of the transmission. Without limiting the foregoing: (i) each Party’s product road maps, product development plans, pricing, business plans, customer lists, business and financial information shall be deemed to be such Party’s Confidential Information, and (ii) each of the source code to the Software and the Documentation shall be deemed to be Camunda’s Confidential Information. Without prejudice to any rights it may have under the German Trade Secret Act (Geschäftsgeheimnisgesetz), the Disclosing Party shall have all property rights, rights of use and exploitation rights with respect to the Confidential Information, unless otherwise provided in this Agreement. The Receiving Party is aware that the Confidential Information described above has not previously been generally known or readily accessible, either in its entirety or in its details, and is therefore of commercial value and is protected by the Disclosing Party through appropriate confidentiality measures. If a Confidential Information under this Section does not meet the requirements of a Trade Secret within the meaning of the German Trade Secret Act, such information shall nevertheless be subject to the obligations of this Section on Confidential Information. Confidential Information will not, however, include any information which (a) was publicly known or made generally available in the public domain prior to the time of disclosure by the Disclosing Party; (b) becomes publicly known and made generally available after disclosure by the Disclosing Party to the Receiving Party through no action or inaction of the Receiving Party and/or without breach of a confidentiality obligation; (c) is already in the possession or comes into the possession of the Receiving Party where such possession is not the result of a breach of confidentiality, in each case, as shown by the Receiving Party’s files and records immediately prior to the time of disclosure; or (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information, as shown by document and other competent evidence in the Receiving Party’s possession.
- The following sentence is added at the end of Section 13.3 of this Agreement: The Receiving Party shall furthermore indicate in the course of disclosure that, if this is the case, Trade Secrets are concerned and shall ensure that the provisions of Sections 16 et seq. of the German Trade Secrets Act are applied.
- Section 13.4 is deleted.
- Section 13.6 is renumbered as Section 13.5. The last sentence of the so-renumbered Section 13.5 of this Agreement is replaced with the following: The Receiving Party shall refrain from exploiting or imitating Confidential Information outside the scope of its purpose in any manner whatsoever (in particular by means of Reverse Engineering) or having it exploited or imitated by third parties and, in particular, from applying for intellectual property rights – in particular trademarks, designs, patents or utility models (Gebrauchsmuster) – to the Confidential Information.
- Section 14.1 of this Agreement is replaced with the following section, and Sections 14.2 and 14.3 of this Agreement are deleted in their entirety: 14.1 Each Party has ensured and will ensure the following: (i) entering into and carrying out the terms and conditions of this Agreement will not violate any obligation binding upon it and (ii) each Party will comply with all applicable laws in connection with its performance under this Agreement. Customer has ensured and will ensure that the acceptance of this Agreement and the performance of its obligations hereunder have been duly authorized and that the Agreement is validly and legally binding on such Party and enforceable in accordance with its terms.
- Section 16 of this Agreement is replaced in its entirety with the following section: 16.1 Camunda will be liable without limitation for all losses caused by Camunda and by its legal representatives or vicarious agents in cases of intent or gross negligence, the absence of a guaranteed quality (“garantierte Beschaffenheit“) and for mortal injury, bodily harm and damage to health, as well as in accordance with the provisions of the Product Liability Act (“ProdHftG”). 16.2 In cases involving a simple negligent breach (“leichte Fahrlässigkeit”) of Primary obligations (“Kardinalpflicht”), Camunda’s liability will be limited to replacement of the foreseeable damage typically occurring. Primary obligations are such basic duties which form the essence of the Agreement, which were decisive for the conclusion of the Agreement and on the performance of which the Parties may rely. Other than this, Camunda’s liability for simple negligent breaches (“leichte Fahrlässigkeit”) of accessory contractual obligations is excluded. Further liability – for whatever legal reason – on the part of Camunda and Camunda’s vicarious agents is excluded. A strict liability of Camunda for defects due to pre-existing deficiencies in the Software is excluded. 16.3 If Customer’s losses result from a loss of data, Camunda will only be liable for this to the extent that the damage that would have resulted even if Customer had made a backup of all the relevant data.
- The last sentence of Section 17.2 of this Agreement is deleted.
- Section 10.2 of this Agreement is replaced with the following section: 10.2 Either Party may terminate this Agreement and the Subscription at any time, if (i) the other Party fails to pay any amount due and payable under the Agreement on the due date for payment and such remains unpaid not less than 14 days after the date on which the non-paying Party receives written notice of such failure to pay, (ii) the other Party commits a material breach of any term of this Agreement (other than failure to pay any amounts due) and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so, (iii) the other Party repeatedly breaches any of the terms of the Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Agreement, (iv) Camunda exercises its right to change the terms and conditions of this Agreement by providing modified terms, along with an effective date for such modified terms, and Customer does not accept such modified terms on or before the effective date; (v) the other Party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, (vi) subject to any applicable law (A) the other Party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other Party, (B) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or on connection with the winding up of that other Party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other Party, (C) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other Party, (D) the holder of a qualifying floating charge over the assets of that other Party has become entitled to appoint or has appointed an administrative receiver, (E) the holder of a qualifying floating charge over the assets of that other Party has become entitled to appoint or has appointed an administrative receiver, (F) a person becomes entitled to appoint a receiver over the assets of the other Party or a receiver is appointed over the assets of the other Party, or (G) a creditor or encumbrancer of the other Party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days or (vii) subject to any applicable law, any event occurs, or proceeding is taken, with respect to the other Party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned under Section 10.2 (vi) above. The expiration or termination of this Agreement has no effect on the Subscription existing at the time of termination, which will remain in force until the end of the then-current Subscription Term, provided that if the termination is as a result of a material breach by Customer or Customer’s refusal to accept modified terms and conditions on or before the effective date of such terms, Camunda may terminate the Subscription existing at the time of termination by written notice to Customer. The terms and conditions of this Agreement continue to apply to the Subscription that is in force on the termination date of Customer’s acceptance of this Agreement until such time as the Subscription terminates.
- the new Sections 17.13 and 17.14 are added to the Agreement under Section 17 (General Provisions) as follows: 17.13 Service of Process The Parties agree that in the event of a claim being commenced in relation to any non-contractual obligations, disputes or lawsuits arising out of or in connection with this Agreement, a claim form and any other documents relating to such a claim will be served at the respective Parties’ registered address even if such address is outside of England and Wales. 17.14 Rights of Third Parties A person who is not a Party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this Agreement.
Exhibit A “Support and Maintenance Services”
1. Scope
- support Customer Named Support Contacts with their questions concerning the use of the Software in the process of development and in the operation of process applications (including, for example, by providing help with definable problems of development or by explaining the functions and their use);
- make available new Versions of the Software as outlined below; and
- respond to Support Requests within the time periods set out for the SLA.
- New Versions
Support and Maintenance Services are provided for all Versions of the Software that are supported (as specified in the Documentation) and in any event for a period of eighteen (18) months from the release date for any Minor Release of the Software. For further Support and Maintenance Services thereafter, Customer must update to a more recent Version of the Software if available. If a more recent Version is not available, Camunda will maintain Support and Maintenance Services on the then-current Version of the Software pursuant to this Agreement until a new Version is available. Alpha Versions of the Software are not supported. Camunda publishes new Versions of the Software from time to time via the Account: however, Clusters using an Alpha Version of the Software cannot be updated. Accordingly, Customer will need to delete Clusters using an Alpha Version and replace them with a Stable Cluster to receive a new Version. After Camunda provides a new Version, the Documentation will also be adapted accordingly and Camunda will notify the Named Support Contacts. - Customer’s responsibilities
Customer acknowledges that its cooperation is essential to the proper performance of Support and Maintenance Services by Camunda. To enable Camunda to provide Support and Maintenance Services, Customer agrees to the following:- If an Error occurs, a Named Support Contact will promptly inform Camunda via the agreed upon reporting method set out in the right-hand column of the table in section 5 below;
- The Error must be reproducible by Camunda without using a special, adapted or extended Version of the Software. If necessary, Customer agrees to assist Camunda in reproducing the Error, including for example via a unit test. Should such a reproduction be impossible, the Error will be described as precisely as possible;
- If an Error is reported, Customer will (A) provide Camunda with the information requested to eliminate the problem and support Camunda in eliminating the Error; and (B) inform Camunda of any modifications it has made to the Software operated by Customer (e.g., client libraries or Modeler) or any other issues of which Customer is aware; and
- Unless not commercially reasonable to do so, Customer will implement suggestions from Camunda on elimination of Errors.
- Excluded services
Support and Maintenance Services under this Agreement do not include any of the following: - support and maintenance services on Customer’s premises;
- support and maintenance services for any Version of the Software modified by Customer;
- installation on Customer’s hardware for the purpose of achieving initial operational readiness of the Software;
- development of software programs (e.g., add-on modules or components) that have other functions than those described in the applicable Documentation of the Software;
- programming services to integrate the Software with products of Customer or Third Parties;
- support of adaptations and extensions of the Software programmed by Customer;
- support and maintenance services for the integration of the Software into the data processing environment of Customer;
- introduction and training of Customer’s employees in the use of the Software;
- recommendation of action for the optimal use of the Software;
- Error correction and Consulting Services in case of operational Errors that are based on non-compliance with the operating conditions for the Software contained in the applicable Version of the Documentation;
- support and maintenance services which become necessary due to Customer’s failure to cooperate in accordance with paragraph 3 above; and
- any other services not specifically set forth herein, including, but not limited to, customization, programming, integration, recovery of data, support of Customer-specific adaptations or add-on programs and program components, support of modifications, installation, training, analysis or corrections of Errors caused by Customer’s non-compliance with this Agreement or Documentation or unauthorized modifications.
- SLA
Subject to each of the other provisions of the Agreement, with the purchase of the Subscription, Camunda will respond to Support Requests regarding Errors as defined in the table below. The timeframes in the table regarding response times set forth the time period in which Camunda will initially provide a qualified response to Customer, but do not represent resolution time frames.
Severity Level | Service Availability Times | Response Times | Reporting Method |
1 (Critical Error) | 8×5 | 8 Business Hours | Primary: ticketing system Secondary: normal hotline |
2 (Major Error) | 8×5 | 8 Business Hours | Primary: ticketing system Secondary: normal hotline |
3 (Support Requests) | 8×5 | 16 Business Hours | Ticketing system |
Exhibit B “Availability Targets and Availability Service Credits”
- Camunda will use commercially reasonable efforts to ensure a Monthly Uptime Percentage of 99.5% for the Core Components of the Software within each Stable Cluster and 95.0% for any other Component within each Stable Cluster (the “Availability Targets”). Availability Targets do not apply to Components within a Development Cluster, to Components within a Cluster which uses an Alpha Version or Beta Offering of the Software, or to Components within Clusters which use a Version of the Software for which Support and Maintenance Services is no longer supported (as specified in Section 2 of Exhibit A). If the Monthly Uptime Percentage for the Core Components of the Software within a Stable Cluster fall below the Availability Targets in any calendar month, Camunda will, subject to Customer’s compliance with the Agreement, provide the following Availability Service Credit, calculated as a percentage of the Total Monthly Fee
Monthly Uptime Percentage | Availability Service Credit |
Less than 99.5% but equal to or greater than 99.3% | 1.5% |
Less than 99.3% but equal to or greater than 99.0% | 3% |
Less than 99.0% | 4.5% |
- Customer will not be eligible to receive any Availability Service Credits if, on the date that an Availability Service Credit is requested, any Fees then due and payable by Customer are outstanding. To receive an Availability Service Credit, Customer must submit a claim by logging a support ticket. To be eligible, the credit request must be received by Camunda within five (5) calendar days after the last day of the month in which the Software does not meet the Availability Target within any Cluster, and must include all information reasonably necessary for Camunda to verify the claim, including:
- the words “Availability Service Credit Request” in the subject line;
- the Cluster ID if any Cluster for which the Availability Service Credit is requested;
- a description of the applicable client(s) (as specified in the Documentation), the version of each such client, and the configurations for each such client; and
- a description of the events resulting in Downtime, including the time and duration of the Downtime and Customer requests logs that document the failed write attempts.
- Camunda will evaluate Customer requests and determine in good faith whether an Availability Service Credit is owed based on its system logs, monitoring reports, configuration records, and other available information. If Camunda confirms that the Monthly Uptime Percentage applicable to the month of such request did not meet the Availability Target, then Camunda will issue the Availability Service Credit to Customer within one billing cycle following the month in which Customer’s request is confirmed. Customer’s failure to provide the request and other information as required above will disqualify Customer from receiving an Availability Service Credit. Availability Service Credits are not refundable in cash and can only be used as a credit against future billing charges. Camunda will apply any Availability Service Credits against Customer’s next billing charge. Availability Service Credits are exclusive of any applicable taxes charged to Customer or collected by Camunda. Availability Service Credits are Customer’s sole and exclusive remedy for any unavailability of any Components within Clusters. Availability Service Credits expire without refund twelve (12) months from issuance.
Camunda Enterprise Portal Terms
Effective March 29, 2023
DownloadTable of Contents
1. Acceptance of Terms
THESE CAMUNDA ENTERPRISE PORTAL TERMS AND CONDITIONS (THE “AGREEMENT”) CONSTITUTE A CONTRACT BETWEEN CAMUNDA AND ITS AFFILIATES (“CAMUNDA”) AND YOU (“CUSTOMER”, “YOU”, “YOUR”). CAMUNDA AND THE CUSTOMER ARE HEREINAFTER REFERRED TO INDIVIDUALLY AS A “PARTY” AND, TOGETHER, AS THE “PARTIES”.
BY ACCESSING AND USING THE CAMUNDA ENTERPRISE PORTAL IN ANY MANNER, CUSTOMER ACCEPTS AND AGREES TO BE BOUND BY THIS AGREEMENT. IF CUSTOMER DOES NOT UNCONDITIONALLY ACCEPT THE AGREEMENT IN ITS ENTIRETY, CUSTOMER SHALL NOT (AND SHALL HAVE NO RIGHT TO) ACCESS OR USE THE CAMUNDA ENTERPRISE PORTAL. IF THE AGREEMENT IS CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH AGREEMENT.
DO NOT CHECK THE BOX AND CLICK “REGISTER”, UNLESS (1) YOU ARE AUTHORIZED TO ACCEPT AND AGREE TO THE TERMS OF THIS AGREEMENT AND (2) YOU INTEND TO ENTER INTO AND TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU CHECK THE BOX ON THE CAMUNDA ENTERPRISE PORTAL SIGN UP PAGE LABELED “I CONFIRM THAT I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS”, AND CLICK “REGISTER” YOU WILL BE GRANTED ACCESS TO CAMUNDA ENTERPRISE PORTAL, AND THIS AGREEMENT WILL BE EFFECTIVE IMMEDIATELY.
2. Key Definitions
GDPR or General Data Protection Regulation means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Portal means the online Camunda Enterprise Portal made available at https://connect.camunda.com.
Customer Content means all information or data or any content submitted by Customer directly or indirectly to or made available to Camunda through the use of the Camunda Enterprise Portal.
Contract means any written agreement between Customer and Camunda establishing a business relationship between the parties.
Personal Data shall have the same meaning as set forth in Art. 4(1) GDPR.
3. Access
4. Confidentiality
5. Data Protection
6. Acceptable Use
In accessing the Portal, Customer shall:
- be responsible to comply with the terms of this Agreement;
- be solely responsible for the accuracy, completeness, quality and ensure that any Customer Content submitted does not infringe any third party rights;
- use commercially reasonable efforts to prevent unauthorized access to or use of the Portal, including keeping passwords and usernames confidential and not permitting any third-party to access or use Customer’s username, password, or account for the Portal;
- be solely responsible and liable for all activity conducted through Customer’s account in connection with the Portal;
- promptly notify Camunda if Customer becomes aware of or reasonably suspect any security breach relating in any way to the Portal, including any loss, theft, or unauthorized disclosure or use of Customer’s username, password, or account; and
- otherwise access in connection with Customer’s use thereof, the Portal only in accordance with applicable laws and government regulations.
- use the Portal to store or transmit any content, including Customer-Content, that may be infringing, or otherwise tortious or unlawful, including any content that may violate intellectual property, privacy, rights of publicity, or other laws;
- attempt to gain unauthorized access to the Portal, or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Portal; and
- authorize, permit, or encourage any third-party to do any of the above.
7. Intellectual Property Rights
8. Indemnification
9. No Warranties; Disclaimers
10. Limitation of Liability
11. Term and Termination
Either Party may terminate this Agreement immediately and without notice if: (i) the other Party materially breaches this Agreement (including if Customer fails to pay fees for the paid Trainings or has violated any export regulations) and, if such breach is curable, it has not been cured within thirty (30) days after the non-breaching Party has sent written notice thereof; or (ii) Camunda exercises its right to change the terms of this Agreement by providing modified terms, along with an effective date for such modified terms, and the Customer does not accept such modified terms on or before the effective date. Notwithstanding the above, Camunda may terminate this Agreement for non-payment by Customer of any fees due unless the Customer pays such fees in full within ten (10) days after receipt of Camunda’s written notice of non-payment. The termination of this Agreement has no effect on the Training that is in progress existing at the time of termination, which will be carried out by Camunda until completed, provided that if the termination is as a result of a material breach by the Customer, Camunda may terminate the Training that is in progress at the time of termination by written notice to the Customer. The terms of this Agreement continue to apply to the Training which is in progress on the termination date of this Agreement until such time as the Training is completed.
Camunda may immediately and without notice terminate the Agreement or suspend your right to use and access the Portal if the provision of the Trainings is deemed unlawful or infringes any third-party right.
12. Survival
13. Modification of Terms
Camunda may from time to time provide updates to the Portal. Such updates shall be implemented automatically without any additional notice to Customer.
14. Governing law and Venue
Parties hereby accept the exclusive jurisdiction of the competent courts of the venue indicated below and irrevocably waive any objection and defence which either may have to the bringing or maintenance of any such claim. THE PARTIES KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT THEY MAY HAVE TO TRIAL BY JURY IN ANY CLAIM UNDER OR IN CONNECTION WITH THIS AGREEMENT.
Customer Location | Camunda entity entering into this Agreement | Governing law | Venue |
The United States of America, Canada and Mexico | Camunda, Inc. 475 Sansome Street, Suite 1600, San Francisco, CA 94111, USA | Laws of the State of Delaware and controlling United States federal law | Delaware, USA |
Germany, Austria, Switzerland | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | German law, excluding both CISG and conflict of laws provisions | Berlin, Germany |
United Kingdom and Commonwealth (excluding Canada) | Camunda Ltd Moorcrofts LLP, Thames House, Mere Park, Dedmere Road, Marlow, United Kingdom, SL7 1PB | Laws of England and Wales, excluding both CISG and conflict of laws provisions | England and Wales |
Any other country | Camunda Services GmbH Zossener Strasse 55-58, 10961 Berlin, Germany | Laws of England and Wales, excluding both CISG and conflict of laws provisions | England and Wales |
Partner Portal Terms and Conditions
Effective March 16, 2023
DownloadTable of Contents
1. Acceptance of Terms
THESE PARTNER PORTAL TERMS AND CONDITIONS (THE “AGREEMENT”) CONSTITUTE A CONTRACT BETWEEN CAMUNDA AND ITS AFFILIATES (“CAMUNDA”) AND YOU (“PARTNER”, “YOU”, “YOUR”). CAMUNDA AND THE PARTNER ARE HEREINAFTER REFERRED TO INDIVIDUALLY AS A “PARTY” AND, TOGETHER, AS THE “PARTIES”
BY ACCESSING AND USING THE CAMUNDA PARTNER PORTAL IN ANY MANNER, PARTNER ACCEPTS AND AGREES TO BE BOUND BY THESE TERMS OF SERVICE. IF PARTNER DOES NOT UNCONDITIONALLY ACCEPT THE CAMUNDA PARTNER PORTAL TERMS IN THEIR ENTIRETY, PARTNER SHALL NOT (AND SHALL HAVE NO RIGHT TO) ACCESS OR USE THE CAMUNDA PARTNER PORTAL. IF THE CAMUNDA PARTNER PORTAL TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.
DO NOT CHECK THE BOX AND CLICK “REGISTER”, UNLESS (1) YOU ARE AUTHORIZED TO ACCEPT AND AGREE TO THE TERMS OF THIS AGREEMENT AND (2) YOU INTEND TO ENTER INTO AND TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU CHECK THE BOX ON THE CAMUNDA PORTAL SIGN UP PAGE LABELED “I CONFIRM THAT I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS”, AND CLICK “REGISTER” YOU WILL BE GRANTED ACCESS TO CAMUNDA PARTNER PORTAL, AND THIS AGREEMENT WILL BE EFFECTIVE IMMEDIATELY.
2. Key Definitions
CCPA or California Consumer Privacy Act means the California Consumer Privacy Act, Cal. Civ. Code §§ 1798.100 et seq.
GDPR or General Data Protection Regulation means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Joint Controller shall have the same meaning as set forth in Art. 26 GDPR.
Portal means the online Camunda Partner Portal made available at (insert web address).
Partner Content means all information or data or any content submitted by Partner directly or indirectly to or made available to Camunda through the use of the Camunda Partner Portal.
Partner Agreement means any written agreement between Partner and Camunda establishing a partnership or business collaboration between the parties.
Personal Data shall have the same meaning as set forth in Art. 4(1) GDPR.
3. Access
4. Confidentiality
5. Data Protection
Partner agrees and acknowledges that if Personal Data is uploaded to the Portal, both Partner and Camunda, act or are deemed to act as Joint Controllers and are bound by the Joint Controller Agreement in Appendix A.
Any information that Partner provides to Camunda through the Portal, including first name, last name, email address, telephone number(s) and any other information that includes individually identifiable information ("Personal Data"), will be collected, maintained and used in accordance with these Terms and our Privacy Policy located at Privacy Policy (the "Privacy Policy"). Camunda is permitted to collect, host, store, process and otherwise use (as set forth in these Terms and the Privacy Policy) Personal Data for the purposes of operating the Partner Portal. This may include the transfer of Personal Data to the United States and/or other countries, in particular as Camunda uses a third party provider (Allbound, Inc., with offices at 3411 Pierce Dr. Chamblee, Georgia, 30341 USA) for the purposes of hosting the Portal.
6. Acceptable Use
In accessing the Portal, Partner shall:
- be responsible to comply with the terms and conditions of this Agreement;
- be solely responsible for the accuracy, completeness, quality and ensure that any Partner Content submitted does not infringe any third party rights;
- use commercially reasonable efforts to prevent unauthorized access to or use of the Portal, including keeping passwords and usernames confidential and not permitting any third-party to access or use Partner’s username; password, or account for the Portal;
- be solely responsible and liable for all activity conducted through Partner’s account in connection with the Portal;
- promptly notify Camunda if Partner becomes aware of or reasonably suspect any security breach relating in any way to the Portal, including any loss, theft, or unauthorized disclosure or use of Partner’s username, password, or account; and
- otherwise access in connection with Partner’s use thereof, the Portal only in accordance with applicable laws and government regulations.
- use the Portal to store or transmit any content, including Partner-Content, that may be infringing, or otherwise tortious or unlawful, including any content that may violate intellectual property, privacy, rights of publicity, or other laws;
- attempt to gain unauthorized access to the Portal, or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Portal; and
- authorize, permit, or encourage any third-party to do any of the above.
7. Deal Registration
- A Referral Lead, where the client engages in a direct contract with Camunda for the Camunda Enterprise Edition platform, and the Partner co-engages or;
- A Reselling Lead, where the Partner resells the Camunda Enterprise Edition platform to the prospective customer.
8. Intellectual Property Rights
9. Indemnification
10. No Warranty
11. Limitation of Liability
12. Governing law
13. Term and termination
14. Miscellaneous
Appendix A
Joint Controller Agreement
1. Scope of this Agreement
(2) Terms not otherwise defined herein, including but not limited to the terms “Agreement”, “controller”, “joint controllers” “data subject”, “Personal Data”, “processing”, “personal data breach” and “supervisory authority” shall have the meaning as set forth in the Agreement or the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“General Data Protection Regulation” or “GDPR”).
(3) This JCA applies to the sharing of Personal Data and data processing activities for purposes related to the Partner’s Partner Agreement. The Parties have jointly determined the purposes and means of processing Personal Data in accordance with Art. 26 GDPR in the Partner Agreement, the Agreement and this Joint Controller Agreement.
(4) The Parties determine that any Personal Data shared, provided or made available between the Parties for purposes related to the Partner’s Partner Agreement, including but not limited to Partner Content and Camunda Content that qualifies as Personal Data, is processed under a joint controllership (Article 26 GDPR). This data may be processed in the Portal, Camunda’s CRM and Partner’s CRM and other platforms that are used to perform the Partner Agreement.
(5) For the other sections of processing, where the Parties do not jointly determine the purposes and means of data processing, each Party is a controller pursuant to Article 4 No. 7 GDPR. As far as the Parties are joint controllers pursuant to Article 26 GDPR, it is agreed as follows:
2. Competences and Responsibilities
3. General Compliance, TOMs, special categories of Personal Data
(2) The parties shall take all necessary technical and organisational measures to ensure that the rights of data subjects, in particular those pursuant to Articles 12 to 22 GDPR, are guaranteed at all times within the statutory time limits.
(3) Each Party shall ensure that only Personal Data which is necessary for the legitimate conduct of processing and no categories of Personal Data pursuant to Art. 9, 10 GDPR are uploaded the Portal. Moreover, both Parties agree to observe the principle of data minimisation within the meaning of Article 5 (1) lit. c) GDPR.
(4) The parties shall inform each other without undue delay if they notice errors or infringements regarding data protection provisions during the examination of the processing activities.